Lead AI Platform Owner

PowerToFly; Toronto; Hybrid; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid Work Model

Career Development and Growth

Mental Health Days

Headspace app

Tuition reimbursement

Job summary

Thomson Reuters is seeking an AI Platform Owner to lead platform engineering for OS hardening, patching, and automation across the estate. The role combines technical depth with governance, guiding 1st line operations in new AI-enabled workflows while preserving SLAs and security.

You will drive AI-driven operations innovations, standardize practices, and mentor teams through major incident leadership and structured change management in a regulated production environment.

Qualifications

• OS hardening and golden image packaging
• Patch management and configuration standards
• Artificial intelligence in operations leadership
• Change leadership and stakeholder buy‑in
• Incident escalation and RCA in regulated environments
• Automation-enabled runbooks and CI/CD pipelines

Responsibilities

• Lead platform engineering across OS builds, patching, and configuration standards.
• Identify and pilot AI/automation use cases for incident triage and monitoring.
• Articulate AI-for-operations vision and publish R&D positions.
• Drive adoption of new practices and coach 1st line teams.
• Lead major incidents, perform RCA, and ensure change control.
• Design scalable solutions and multi‑workstream delivery plans.

Skills

Platform engineering

AI operations

Change management

Incident management

Automation scripting

Cross-functional influence

Tools

Terraform

Ansible

Git

Job description

Thomson Reuters is seeking an AI Platform Owner. This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents — while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI‑enabled ways of working without disrupting service levels.

About the Role

As a Lead AI Platform Owner, your position will consist of:

• Platform engineering depth — packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
• AI-driven operations innovation — identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
• Thought leadership and evangelism — articulating an AI‑for‑operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
• Change management and adoption — driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
• Incident, problem, and change discipline — major incident leadership, RCA, and rigorous change control in a regulated production environment
• Service improvement measurement — instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
• Solution design and implementation planning — translating requirements into physical builds, costed designs, and multi‑workstream delivery plans
• Automation and infrastructure‑as‑code fluency — scripting, configuration management, and pipeline‑driven platform delivery
• Standards, compliance, and documentation — run books, technical policies, and AI governance/guardrails to document‑control standards
• Cross‑functional influence — partnering with architecture, security, development, vendors, and the business to land change

About You

You are a potential fit for the position Lead AI Platform Owner, if your background includes:

Engineering & infrastructure

• Platform engineering — OS hardening, golden image packaging, patch management, agent stacks
• Database engineering — performance monitoring, indexing, stored procedures, standby/replication, backup & recovery
• Storage engineering — SAN switch installs, disk consolidation/assignment, replication, storage standards
• Network engineering — routing, rule sets, port/NIC configuration, run book and config standards
• Application engineering — code review, design defect remediation, dev team interface
• Monitoring, capacity planning, performance tuning, backup & recovery
• Automation & scripting

Delivery & leadership

• Technical lead / SME point of escalation
• Solution design & requirements definition
• Multi‑workstream implementation and project planning
• Cost/design estimation and solution sign‑off
• Technical documentation, run books, standards & policy authoring
• Vendor and third‑party management
• Cross‑functional stakeholder collaboration
• Team mentoring; deputizing for team manager
• Continuous service improvement (CSI)
• Risk and issue ownership
• Technical R&D and white paper contribution

#LI‑MW1

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted,