Lead Advisor, Technology Communications (12 month contact)

Laurentian Bank; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading bank is seeking a Lead Advisor for Technology Communications to develop and deliver communications materials for IT operational changes. This role requires a strong communicator with a background in technical writing and experience in a fast-paced environment. The successful candidate will work collaboratively with various teams to ensure clarity and consistency in messaging across both French and English.

Benefits

Annual reviews and performance-based bonuses

Hybrid work model

Stock purchase plan

Paid vacation and floating days

Health and wellness programs

Group insurance and pension plan

Employee-only offers on products

Qualifications

• 3-5 years of relevant experience in technology documentation and communication.
• Ability to communicate technical content to a non-technical audience.
• Professional proficiency in French and English.

Responsibilities

• Develop content for the monthly Technology newsletter.
• Write user-friendly, polished content for various audiences.
• Manage IT Communications service request queue.

Skills

Communication

Technical Writing

Strategic Thinking

Organizational Skills

Education

Bachelor's degree in English, Communications, Technical Writing, Information Technology

Tools

SharePoint

WordPress

Power Point

Job description

Lead Advisor, Technology Communications (12 month contact)

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Lead Advisor, Technology Communications (12 month contact)

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Seeing beyond numbers

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

Seeing beyond numbers

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

Reporting to the AVP – Technology Strategy & Performance Enablement, the Lead Advisor, Technology Communications, is responsible for developing and delivering communications material that “positions” the IT Department’s operational changes and transformational achievements. The key audience for most of these communications will be the IT Department and/or LBC employees impacted by a change to the Bank’s technical ecosystem. The Lead Advisor is also responsible for developing, maintaining and issuing templates and tools to enable IT Leads and project teams develop and deliver appropriate communications.

The successful candidate will ensure clarity and consistency of messaging in both French and English. They will serve as a valuable member of the IT Operations Committee and work collaboratively with Corporate Communications team, and the various business lines, providing communications guidance as well as editorial and tactical support. In all work, the incumbent will ensure that we respect and enhance the Bank's corporate voice.

The position is well-suited to a self-starter with a demonstrated ability to communicate technical-related content to a non-technical audience, who is known for their ability to work as a team player, building positive working relationships and working on a range of topics with varying degrees of complexity in a fast-paced environment

Responsibilities

• Develop content for the monthly Technology newsletter (Tech IT Out), by building relationships with IT Leads and their teams, and by having a high-level view of changes, continuous improvement initiatives as well as transformational projects.
• Write “technology translated” user-friendly, polished, and engaging content that meets the needs of our users.
• Assist in managing the IT Communications service request queue (on the ServiceNow portal) by reviewing requests and determining the most appropriate approach to actioning them
• Manage the monthly / quarterly IT On-boarding sessions, ensuring agenda, content and presenters are prepared for each session.
• Supporting the success of a variety of IT Department communication channels including CIO Coffee Chats, IT Department Townhalls, IT Communications mailbox etc.
• Leverage the skills and experience of senior resources to effectively apply standards, frameworks, and practices
• Participate in the development and deployment of effective communication plans for various technology initiatives and company projects, programs and announcements to ensure accuracy and alignment of corporate messages and engagement of team members.
• Provide strategic and creative advice on effective communication strategies, plans and processes, as well as tools to measure results.
• Develop and write a variety of relevant and tailored bilingual content including memos, speeches, presentations, newsletters, etc.
• Support the Bank's environmental, social, and corporate governance (ESG) initiatives, consistent with the company's ESG strategies.
• Communicate in an inclusive manner by maintaining up-to-date knowledge of the social and cross-cultural needs of diverse groups.
  
  

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, Information Technology, or a related field with a minimum of 3-5 years of relevant experience in technology documentation, communication, or related field
• Very good understanding of communications and reputation management for public companies
• Experience working with key players in all sectors of the company, including with senior management
• Superior written and verbal communication skills in French and English*
• Demonstrated ability to work under pressure on several projects simultaneously in a changing environment with an eye for prioritization.
• Good knowledge of technology solutions for effective communications, XML tools to create content (SharePoint, WordPress, Power Point, etc.)
• Demonstrated ability to innovate, improve operational efficiency and influence change
• Excellent judgment, strategic thinking, and the ability to summarize complex idea into clear, understandable language.
• Strong organizational skills, professional rigor, and attention to detail
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.
  
  

What Laurentian Bank Has To Offer You

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
  
  

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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