Le conseiller de Pièces (Parts Advisor)

Up Closets of Charleston; Montreal; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in luxury electric vehicles is seeking a Service Parts Advisor who will play a crucial role in delivering exceptional customer service. This position involves interacting with clients to ensure their needs are met while managing daily operations in the Parts department. You will be responsible for documenting client concerns, providing clear communication about service options, and ensuring that all work meets high standards before returning vehicles. If you are passionate about sustainable transportation and possess strong problem-solving skills, this opportunity offers a chance to make a significant impact in a fast-paced environment.

Qualifications

• 5+ years of experience in customer service with a compassionate demeanor.
• General automotive knowledge and parts management experience required.

Responsibilities

• Serve as a point of contact for clients, ensuring excellent customer experience.
• Document client concerns and track vehicles through maintenance and repair.

Skills

Customer Experience

Problem Solving

Creative Thinking

General Automotive Knowledge

Communication Skills

Education

High School Diploma

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

Proprietary DMS Software

Job description

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Service Parts Advisor will serve as a point of contact for Lucid Service Center clients. The Parts Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met. Be responsible for daily Parts department operations, inventory, ordering and supporting Technician needs, customer over the counter orders, supporting our collision center inquiries.

• This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately maintain/repair Lucid vehicles right the first time, and redeliver client vehicles after services are completed. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Greet clients promptly and offer excellent customer experience at all steps of the service process.
• Ensure clients thoroughly understand the service process and are comfortable at all steps of their experience.
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately).
• Accurately document client concerns for diagnosis and repair by technicians (write RO).
• Follow correct repair order documentation procedures, i.e. The Three C’s.
• Explain all service options to clients including time and cost estimates.
• Track all client vehicles through the maintenance and repair process.
• Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step.
• Invoice and collect payment.
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
• Develop rapport with clients leading to lasting relationships.
• Have a passion for sustainable transportation and changing the automotive industry.
• Occasionally Wash, vacuum, and clean windows of service vehicles before they are returned to the client.
• Occasionally Thoroughly detail all vehicles before they are delivered to the client as needed.
• Perform valet services for clients by delivering and picking up vehicles to/from clients.

Qualifications

• High School Diploma.
• 5+ years providing excellent customer experience.
• Compassionate and patient demeanor.
• Problem solving and creative thinking skills.
• General automotive knowledge and Parts management experience needed.
• Ability to explain complicated concepts to clients who may not be familiar with industry terminology.
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software.
• Must possess a valid driver license with no Suspensions in the past year.

Preferred

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and related fast-paced environments.
• Previous OEM specific EV experience and training.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.