LC/LCMS Operations Product Manager (Woodbridge, ON)

PerkinElmer; Vaughan; Hybrid; CAD 120,000 - 135,000; Full time

Job summary

PerkinElmer in Woodbridge, ON is seeking an experienced LC/LCMS Operations Product Manager to lead quality, supply chain and commercial operations for the chrom product line. The role requires coordinating with R&D, service, manufacturing and the product team to drive improvements and ensure timely delivery of solutions.

You will own pricing, lifecycle management, NPI readiness, and key KPIs such as order intake and backlog, while maintaining documentation and supporting the sales team with

Qualifications

• Proven ability to drive cross-functional initiatives in a matrixed organization.
• Strong leadership and communication skills to influence stakeholders across departments.
• Experience with product lifecycle management concepts: SKU management, pricing, and change management.

Responsibilities

• Overhaul Quality & Supply Chain processes to reduce warranty spend and DOA%, collaborating with R&D, Service, Manufacturing and Product teams.
• Triage field quality escalations and supply chain issues; route to appropriate owner and track resolution to closure.
• Maintain live escalation tracker; provide regular status updates to Strategic PM and VP Product Line.
• Coordinate with Operations and Supply Chain on parts availability, lead times, and backlog; communicate timelines to commercial stakeholders.
• Support Commercial Operations and assist sales with product configuration guidance and compatibility questions.
• Maintain and update product documentation, specs, and FAQs as information evolves; track KPIs and report to Strategic PM.
• Support NPI launches with operational readiness tasks (SAP setup, price book entry, configuration guide development, sales resources).
• Administer and maintain the product line price book; manage price exceptions and periodic price reviews.

Skills

Cross-functional collaboration

Leadership

Communication

ERP SAP

Product lifecycle management

Analytical skills

Education

Bachelor's degree in Chemistry/Engineering/Business

Tools

SAP

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleLC/LCMS Operations Product Manager (Woodbridge, ON)

Location(s) Woodbridge

Location: Hybrid remote in Woodbridge, ON with 3 days on site and 2 days working remote.

Responsibilities:

• Quality & Supply Chain Support Process overhaul, to drive lower Warranty Spend% of Revenue, and lower DOA% (Dead-on-Arrival), by collaborating seamlessly with R&D, Service, Manufacturing and Product team.
• Serve as the first point of triage for field quality escalations and supply chain issues — gathering information, routing to the appropriate owner (Quality, Manufacturing, Supply Chain), and tracking resolution to closure
• Maintain live escalation tracker for the product line; provide regular status updates to the Strategic PM and VP Product Line
• Coordinate with Operations and Supply Chain on parts availability, lead times, and backlog — communicating timeline impacts to commercial stakeholders
• Commercial Operations Support
• Support the sales organization with product configuration guidance, compatibility questions, and order-specific queries that require product management input
• Maintain and update competitive comparison resources, product FAQs, and technical specification sheets as product and competitive information evolves
• Track key product line KPIs — order intake, backlog, inventory, and field feedback — and provide regular reporting to the Strategic PM
• Support NPI launches with operational readiness tasks: SAP setup, price book entry, configuration guide development, and sales team resource publication
• Pricing Administration
• Administer and maintain the product line price book — updating pricing in systems, managing price exception tracking, and preparing periodic price review data for the Strategic PM's approval
• Support periodic list price review cycles: gathering competitive pricing data, preparing margin analysis, and coordinating system updates following approved changes
• Process special pricing requests within delegated authority limits; elevate above-threshold requests to the Strategic PM with supporting data
• SKU & Lifecycle Management
• Maintain the product line's SKU catalogue — adding new configurations, managing change notifications, and retiring discontinued products in coordination with Operations and Supply Chain
• Support product lifecycle decisions (introduce, sustain, end-of-life) by preparing operational analysis
• Own end-of-life communications and phase-out execution for discontinued products — coordinating inventory rundown, customer notification, and field communication
• Maintain accurate product documentation — specifications, compatibility matrices, regional configuration guides — as the product line evolves through sustaining changes

Qualifications & Experience Required

• Demonstrated high agency and a hands-on approach, with a track record of taking initiative, overcoming roadblocks, and delivering tangible results in complex, matrixed organizations.
• Exceptional cross collaboration skills to translate ambiguous process, systems into clear and well defined KPIs, driving unified Scorecard approach – One team.
• Excellent leadership and communication skills, with the ability to influence diverse stakeholders, mentor product managers, and build consensus across departments.
• Minimum 2–7 years of experience in product/project management, marketing, product operations, or a closely related commercial or operational role within scientific instrumentation, analytical instruments, or laboratory equipment
• Familiarity with product lifecycle management concepts: SKU management, pricing administration, and product change management
• Strong organizational skills and attention to detail — able to manage multiple concurrent operational workstreams without losing accuracy or follow-through
• Experience working cross-functionally with Operations, Supply Chain, Quality, and commercial teams in a matrixed organisation
• Proficiency with ERP systems (SAP preferred) for product data management, pricing, and order management
• Bachelor's degree in Chemistry, Engineering, Business, or a related discipline
• Preferred Scientific or technical degree with hands-on laboratory experience — providing the technical grounding to understand product specifications and customer application context
• Experience supporting a product launch in a product management or technical marketing capacity — familiarity with launch readiness tasks and go-to-market execution
• Familiarity with analytical instrument categories relevant to the chrom product line

The annual compensation range for this full-time position is $120,000.00 to $135,000.00.

The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do.

From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.

Join us today.