Lawyer Support Representative, Casual B085-24

Legal Aid BC; Vancouver; On-site; Full time

Job summary

A leading organization in Vancouver is seeking a Lawyer Support Representative to provide essential support to external lawyers and vendors. This role involves handling inquiries, processing invoices, and assisting with onboarding. The ideal candidate will have a background in legal processes and strong communication skills, contributing to a supportive workplace culture.

Benefits

Paid vacation

Benefits

Pension

Training

Wellness programs

Flexible work arrangements

Transit subsidies

Supportive workplace culture

Qualifications

• 2+ years relevant experience required.
• Skills testing may be required in Office applications.

Responsibilities

• Review and assess invoices for accuracy.
• Provide helpdesk support for lawyers.
• Process lawyer applications and support onboarding.

Skills

Problem Solving

Communication

Adaptability

Education

Grade 12 plus legal courses

Tools

MS Word

MS Excel

Job description

Job Description

Posted Tuesday, October 8, 2024 at 10:00 AM

LEGAL AID BC
POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: LAWYER SUPPORT REPRESENTATIVE

ONE CASUAL POSITION – VANCOUVER
(until March 31, 2025)

COMPETITION NO: B085-24

DATE POSTED: October 8, 2024

STARTING DATE: ASAP

SALARY: Job Class 9 ($29.47 - 33.61 Hourly)

HOURS OF WORK: Monday to Friday 8:30 am – 4:30 pm, on an as-needed basis
This position is not on the modified workweek

Legal Aid BC is committed to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We encourage applications from equity-seeking groups, including First Nations, Inuit, Métis, persons with diverse abilities, gender diverse, racialized, and 2SLGBTQIA+ community members. We value a positive and equitable application process and welcome feedback. All qualified applicants will be considered under the BC Human Rights Code.

PRIMARY FUNCTION:

Represents the Lawyer Support Department as the first point of contact for external lawyers and third-party vendors working on legal aid referrals. Provides end-to-end support during the contract cycle, including: new lawyer orientation, helpdesk support for inquiries regarding tariffs, contracts, billing, technical support for lawyer portal, and assessment of extraordinary billing requests in areas such as Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursements, and transcripts.

The following duties are illustrative and not exhaustive:

DUTIES:

1. Review, process, and assess invoices for accuracy: including approving or denying extraordinary invoices, ensuring compliance with policies, and communicating with lawyers about invoice status.
2. Provide helpdesk support: assist lawyers with the Lawyer Portal, troubleshoot technical issues, and respond to inquiries related to billing, policies, and case management.
3. Process lawyer applications and support onboarding/offboarding: review applications, coordinate system access, conduct onboarding meetings, and exit interviews.
4. Perform administrative duties: attend meetings, draft correspondence, assist with recruitment, update procedures, and maintain manuals.
5. Perform other related duties as required: liaise with internal and external stakeholders.

QUALIFICATIONS:

Basic Requirements: Grade 12 plus legal courses, 2+ years relevant experience, 30 WPM typing, intermediate MS Word, basic MS Excel, or equivalent.

Rated Requirements: Knowledge of legal processes, policies, tariffs, billing practices, technical tools, and case management systems. Skills in problem-solving, workload management, communication, and adaptability. Ability to work independently and with teams, and handle demanding situations.

Skills testing may be required in Office applications, spelling, typing, and written assessments.

Employment is conditional upon criminal record and security clearances.

Benefits include: paid vacation, benefits, pension, training, wellness programs, flexible work arrangements, transit subsidies, and a supportive workplace culture.

We thank all applicants; only shortlisted candidates will be contacted.