Large Loss Claims Examiner - 9820

DGA Careers; London; On-site; CAD 70,000 - 90,000; Full time

Job summary

A recruiting firm specializing in insurance is seeking a Large Loss Claims Examiner to oversee complex property claims management. In this role, you will ensure efficient handling of claims and collaborate with third-party adjusters to maintain service quality. Candidates should have a minimum of 5 years' experience in property claims and strong industry knowledge. Competitive salary and benefits included.

Benefits

Competitive salary

Bonus

Benefits

Pension plan

Stock purchase plan

Volunteer days

Qualifications

• Minimum 5 years of experience handling commercial and residential property claims.
• Strong understanding of property insurance industry practices, policy wordings, and case law.
• Excellent construction knowledge and ability to interpret technical building estimates.

Responsibilities

• Direct and oversee claims investigations performed by third-party adjusters.
• Review IA reports to compile complete claim files and determine settlement values.
• Lead the development and presentation of file strategies.

Skills

Claims management

Customer service

Communication skills

Negotiation skills

Construction knowledge

Job description

Are you an expert in handling complex property claims with a strong focus on oversight, quality, and customer service? We’re working with a leading insurer to help grow their National Property Technical Team with the addition of a Large Loss Claims Examiner.

In this role, you will oversee the management of complex property claims ranging from $250,000 to multi-million dollars. You won’t be on-site investigating losses directly — instead, you’ll provide strategic direction and oversight to third-party independent adjusters (IAs), ensuring that all claims are handled efficiently, accurately, and in line with best practices.

You’ll play a critical role in developing file strategies, conducting coverage analyses, reviewing investigation results, and driving resolution strategies. Working collaboratively with vendors, specialists, legal counsel, and internal stakeholders, your focus will be on delivering outstanding customer service, reducing indemnity costs, and maintaining the highest standard of claims handling.

Key Responsibilities :

• Direct and oversee claims investigations performed by third-party adjusters (IAs), setting clear expectations, timelines, and ensuring quality execution.
• Review IA reports, expert opinions, technical documentation, and estimates to compile complete claim files and determine settlement values.
• Lead the development and presentation of file strategies, including coverage opinions, settlement recommendations, and business cases.
• Arrange and participate in market calls, particularly for subscription policies involving multiple insurers.
• Collaborate with vendors, legal counsel, and internal teams on litigation files and complex loss scenarios.
• Draft and issue key correspondence, including reservation of rights letters, proofs of loss, and critical path documents.
• Identify opportunities for subrogation, risk improvements, and recognition of questionable claims.
• Ensure the accuracy of data entry, payment processing, and reporting within internal claims systems.
• Maintain alignment with company claims handling procedures, service standards, and customer expectations.

Qualifications :

• Minimum 5 years of experience handling commercial and residential property claims.
• Strong understanding of property insurance industry practices, policy wordings, and case law.
• Excellent construction knowledge and ability to interpret technical building estimates.
• Solid digital literacy and comfort working with claims management platforms and reporting tools.
• Strong communication, negotiation, and report writing skills.
• Basic accounting knowledge considered an asset.

Compensation : Competitive salary, bonus, benefits, pension plan, stock purchase plan, volunteer days.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.