Large Loss Appraiser Specialist

Aviva; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a Large Loss Appraisal Specialist to oversee property appraisal processes. The role involves assigning referrals, conducting audits, and collaborating with external appraisers to ensure compliance and efficiency. Ideal candidates will have extensive experience in property appraisal and project management, along with strong analytical and communication skills. This is a remote hybrid position based in Ontario.

Benefits

Base compensation

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Qualifications

• 10+ years in property appraisal or project management for large losses.
• Experience with detailed estimating and creating comprehensive estimates.
• Superior knowledge of construction practices and claims adjusting.

Responsibilities

• Triage and assign Large Loss referrals.
• Conduct monthly audits of appraisal files.
• Guide third-party appraisers to maintain service quality.

Skills

Residential and commercial property appraisal

Project management experience

Xactimate experience

Valuation tools knowledge

Claims adjusting practices

Problem-solving and analytical skills

Communication skills

Intermediate Microsoft Office skills

Education

Post-Secondary education in Insurance

Tools

Xactimate

360Value

Marshall and Swift

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking to hire a Large Loss Appraisal Specialist to join our Property Loss Assessment Unit.

In this role, you will oversee the assignment of all Large Loss Property referrals managed by both internal and third-party appraisers. You will also conduct monthly audits of internal and external appraisal files to ensure quality and compliance. Unlike on-site Large Loss Appraisers who gather information firsthand, the LL Assessment Specialist provides strategic direction and oversight to third-party appraisers. You will guide the execution of required steps and ensure exceptional customer service is delivered throughout the appraisal process.

Your responsibilities include managing external appraisers during the investigation, assessment, and quantification of property damage. You will collaborate with internal specialists and preferred vendors to maintain high standards of quality and service.

This work must be completed efficiently to control indemnity and expense costs—without compromising Customer Experience. You will ensure all activities align with Aviva’s best practices and handling procedures.

Given the nature of this role, and oversight requirements across the country, this is a remote-based Hybrid position.

Come join our team!

What you'll do:

• Triage and assign all Large Loss Referral submissions to ensure timely and appropriate handling.

• Serve as a technical specialist on niche products, systems, processes, and policies—assessing damages and supporting accurate property quantification.

• Conduct monthly Large Loss Appraisal File Reviews using the InPoint internal audit program, evaluating technical elements such as preliminary reports, reserve calculations, valuation reports, scopes of work, quantification methodologies, workplans, and timelines.

• Oversee and provide direction to External Property Appraisers, ensuring compliance with Aviva’s Appraisal Service Levels for losses exceeding $250,000.

• Provide support to Claims Professionals, Vendor Management, and External Appraisers to facilitate effective communication and flow of information.

• Track, review, and validate documentation submitted by External Appraisers to ensure accuracy and completeness.

• Review and validate invoices from External Appraisers to confirm alignment with completed work and contractual expectations.

• Ensure timely and effective correspondence, including the review of submitted documents and related system notes.

• Deliver exceptional service to customers by maintaining a high standard of professionalism and responsiveness.

• Attend loss sites in person when necessary to support accurate assessment and resolution.

What you'll bring:

• Minimum 10 years of residential and commercial property appraisal and/or project management experience in a senior position (losses more than $250K). Additional experience in commercial sectors is an asset.

• Minimum 10 years of scope and estimating experience using Xactimate at a senior level.

• Sound ability to create comprehensive estimates using appropriate software and tools.

• Strong knowledge of valuation tools such as 360Value, Marshall and Swift, etc

• Strong knowledge of the residential/commercial construction industries and building construction practices.

• Strong knowledge of claims adjusting practices.

• Problem solving and analytical skills, balanced with strong decision-making ability.

• Excellent communication skills are required to effectively articulate complex issues to senior management, colleagues, business leaders and external partners.

• Intermediate Microsoft Word, Excel & Outlook skills.

• Post-Secondary education or working toward completion of Insurance Institute program(s) (CIP / FCIP)

• Strong understanding of IICRC Standards and training material including but not limited to:

  • S500 Standard for Professional Water Damage Restoration

  • S700 Standard for Professional Fire and Smoke Damage Restoration

  • Water Damage Restoration

  • Applied Structural Drying

  • Commercial Drying Specialist

  • Fire and Smoke Damage

• Ability to communicate respectfully and compassionately

• Flexibility to accommodate partners in time zones across Canada

What You’ll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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