Language Services Sales Representative / Représentant des ventes des services linguistiques

Job Purpose

We are seeking dynamic and results-driven Sales Representatives to join our EMEA & NASA based mid-market sales team. Working alongside our Senior Marketing Manager and the client services team, you will drive net new customer acquisition and revenue growth, using a combination of inbound and outbound sales activity, targeting potential clients in the mid-market, who are starting out on their localization journey, providing them with guidance and advice on how to access a range of online services, and identifying up- and cross-sell opportunities, as their needs mature.

About Strategic Content Solutions

Strategic Content Solutions, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcreating highly impactful marketing campaigns. The SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI and translation productivity tools, to deliver a 24/7 service to clients.

Job Overview

Key Responsibilities

• Triage inbound leads fitting the mid-market criteria, responding promptly, asking guided questions to understand a client’s needs, quickly identifying whether a customer’s immediate needs are best serviced via the online portal, and taking ownership of opportunities with potentially larger or ongoing needs.
• Use BI from the online portal service to identify mid-market prospects and develop an outbound target list to build pipeline.
• Align with the marketing and client services teams to coordinate inbound and outbound sales activities across new and existing customer base, targeting typical buyer personas in the mid-market across all industry verticals, and helping shape future marketing strategy and improve the number and quality of inbound mid-market leads.
• Sell pre-defined out of the box solutions tailored to mid-market at pre-set pricing to generate predictable margins and support ‘low touch’ onboarding & delivery model, whilst successfully articulating to customers the value of the solution and how it specifically meets their needs.
• Weekly data-driven reporting in our CRM system, linking pipelines directly to recognized revenues, with particular emphasis on short ‘time to close’ and repeat revenue.
• Be an integral part of the team working towards a single set of common targets and KPIs across roles and functions (client services, marketing etc.) meeting and exceeding net new customer acquisition and revenue targets.
• Provide customer feedback and insights to help shape the future development of the mid-market service offering.
• Stay updated with industry trends and competitor activities in the mid-market space.

Skills & Experience

• Ability to build trust and engage with inexperienced customers, who rarely or have never purchased language services before, and sell the benefits of our mid-market solution in language they can easily understand, without industry jargon.
• Ambitious and self-motivated, with a results-driven approach and will to win, but thrives in a fast-paced, collaborative team environment.
• Previous sales experience, preferably in a services industry (desirable, but not necessary).

Benefits

• Possibility to do charity work for 5 days paid.
• 4 weeks’ holiday, your birthday OFF and 5 sick days.
• Access to a vast library of eLearning training.
• Great benefits plan (dental, medical, STD/LTD, EAP…)
• Hybrid model and Agile work practices.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.