Lachenaie membre d'équipe

Michaels Stores; Terrebonne; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the retail sector is seeking enthusiastic team members for their Lachenaie location. This role focuses on delivering exceptional customer service, ensuring a friendly shopping experience, and maintaining store standards. As part of a dynamic team, you'll assist customers in finding products, handle transactions efficiently, and engage with various store operations. Join a company that values creativity and offers comprehensive benefits, including health insurance and employee discounts, while promoting a positive and inclusive work environment.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Provide a fast checkout experience and handle cash accurately.
• Participate in stock management and store maintenance tasks.

Skills

Customer Service

Cash Handling

Retail Experience

Problem Solving

Education

High School Diploma

Job description

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Store - LACHENAIE, QC

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities include:

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and store maintenance, including return/go back process and store recovery to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and Company policies to ensure legal compliance
11. Interact respectfully with others, promote a positive image, and serve as a role model
12. Cross-trained in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience Requirements

• Retail and/or customer service experience preferred

Physical Requirements & Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work in climate-controlled and outdoor environments, including nights, weekends, and early mornings

Applicants must meet legal requirements in Canada and be at least 16 years old.

Company Overview

Michaels operates over 1,300 stores across North America, dedicated to fueling creativity. We offer comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. We are an Equal Opportunity Employer committed to diversity and inclusion.