Labour Relations and Operations Manager (18-Month Contract)

TVO; Toronto; Hybrid; CAD 90,000 - 100,000; Full time

Job summary

A social impact organization based in Toronto is seeking a Labour Relations and Operations Manager for an 18-month contract. This role involves managing labour relations processes, providing strategic advice, and championing a positive workplace culture. Candidates should have a university degree in Human Resources or Labour Relations, with at least 7 years of HR experience, including leadership. The position offers a hybrid work arrangement and a salary range of $90,000 to $100,000.

Benefits

Public Service Pension Plan

Employee and Family Assistance Plan

Qualifications

• Minimum of 7 years of HR experience, including leadership.
• 5-7 years in HR/P&C operations with process design experience.
• Deep expertise in labour relations and grievance handling.

Responsibilities

• Lead the grievance process and workplace investigations.
• Provide guidance on complex labour relations matters.
• Drive continuous improvement in P&C processes.

Skills

Labour relations expertise

Employee relations skills

Communication skills

Problem-solving

Critical thinking

Education

University Degree in HR or Labour Relations

Job description

Job Details

Description

Position Title : Labour Relations and Operations Manager (18-Month Contract)

Salary range : $90,000 - $100,000

Division : People and Culture

Reports To : Director, Labour and Employee Relations

Location : Toronto, Yonge & Eglinton (Hybrid Work : 3 days in office)

TVO Media Education Group () is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario’s curriculum.

TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The Opportunity

This is a truly exciting time to be at TVO!

Reporting to the Director, Labour & Employee Relations, this position is accountable for the execution of positive labour and employee relations along with driving People and Culture (P&C) operational improvements and change.

The Labour Relations and Operations Manager is a subject matter expert that has extensive experience in both union and non-union environments. This role will provide strategic advice on collective agreement interpretation and other labour relations to the P&C Business Partners and leaders, ensuring consistency in the advice provided and adherence to collective agreements and all relevant legislation. Further, this role will manage Labour Relations (LR) processes, grievances, workplace investigation, employee relations and support the Director with P&C operational processes.

How you will make an impact

Labour and Employee Relations

• In conjunction with the Director, Labour and Employee Relations, lead and manage the grievance process, including intake, investigation, response, documentation, and resolution of grievances at all stages, and represent the organization as required.
• Collaborate with Director, Labour and Employee Relations on workplace investigations and manage through all stages.
• Provide expert guidance and daily support to Business Partners, P&C Team and leaders on complex labour and employee relations matters and engage with external legal counsel as required.
• Interpret collective agreements, corporate policies, employment legislation, arbitral jurisprudence, and case law.
• Support Director, Labour and Employee Relations in collective bargaining negotiations.
• Champion a positive employee and labour relations environment that supports fairness, equity, and engagement.

Process, Data & Resource Management

In conjunction with the Director, Labour and Employee Relations, drive continuous improvement by identifying areas for improvement, developing and implementing streamlined P&C processes.

Develop, maintain and improve P&C documentation and templates

Compile and analyze data related to labour and employee relations issues, advise on trends across the organization, make and implement recommendations

Create and distribute practical toolkits on recurring employment and labour issues to support consistency.

Foster employee engagement by ensuring P&C team members are well-supported, equipped with the right tools, and developed for both current and future roles.

What you will bring to TVO

You are a passionate and proactive individual with a University Degree / Designation in Human Resources (HR) / Labour Relations, with a minimum of 7 years of progressive end-to-end Employee life cycle HR experience, including 1-2 years in a leadership capacity.

5-7 years of experience in HR / P&C operations which includes design and implementing HR processes, building SOPs, and rolling out organization wide

Deep expertise in labour relations, including collective agreement interpretation, investigations, and grievance handling and coaching Business Partners.

Knowledge of strategic and tactical problem-solving approaches and an ability to convert strategic objectives into tangible action plans and results.

Embrace change, drive innovation, and apply critical thinking to identify root issues and develop effective solutions, ensuring sustainable impact and learning.

Fluent understanding and experience applying multiple acts and statutes, including the Labour Relations Act, Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, and Pay Equity Act.

Effectively navigates day-to-day conflicts with tact and diplomacy, makes decisions aligned with TVO’s values, and engages stakeholders in implementing and evaluating outcomes for continuous improvement.

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. We’re a tight-knit community – whether you’re a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!

Come build with us.

Find and follow us on : LinkedIn (@tvontario), and X (@TVO).

We invite you to submit your application by August 22, 2025 at 5 pm. Not sure you have everything we’re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at https : / / tvo.me / work-with-us / .

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to [e-mail].