Laboratory Manager

Homewood Health, Inc; Guelph; On-site; CAD 90,000 - 120,000; Full time

Job summary

Homewood Health, Inc. is seeking a Manager, Laboratory to lead a collaborative team focused on delivering seamless laboratory services and programs for clients and customers. The role supports a growing mental health organization that champions quality and continuous learning.

The candidate will oversee the Laboratory Services Department, manage budgets, and drive accreditation readiness while partnering with clinical leaders and regional laboratories to ensure high-quality diagnostic services.

Responsibilities

• Provide overall leadership, management, and strategic direction for the Laboratory Services Department.
• Lead and maintain the Laboratory Quality Management System (QMS) and ensure regulatory compliance.
• Oversee Point-of-Care Testing (POCT) programs, including device validation, QC monitoring, and investigations.
• Foster accountability, collaboration, psychological safety, and service excellence.
• Lead recruitment, interviewing, onboarding, and performance management for lab staff.
• Collaborate with physicians and regional partners to ensure timely, accurate diagnostic services.
• Drive quality improvement initiatives, incident investigations, and workflow optimization.
• Ensure compliance with licensing, health & safety, privacy, and regulatory standards.

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As our Manager, Laboratory you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What You’ll Be Doing

• Provide overall leadership, management, and strategic direction for the Laboratory Services Department
• Lead and maintain the Laboratory Quality Management System (QMS), ensuring compliance with Accreditation Canada Diagnostics, Ontario Laboratory Accreditation, and Ministry of Health requirements
• Oversee Point-of-Care Testing (POCT) programs, including device validation, quality control monitoring, and non-conformance investigations
• Foster a culture of accountability, collaboration, psychological safety, and service excellence aligned with organizational values
• Lead recruitment, interviewing, hiring, onboarding, performance management, and competency development for laboratory staff
• Manage employee relations, conflict resolution, attendance management, and professional development initiatives in partnership with Human Resources
• Collaborate with physicians, clinical leaders, and regional laboratory partners to ensure timely, accurate, and high-quality diagnostic services
• Drive laboratory quality improvement initiatives, including incident investigations, root-cause analyses, and workflow optimization
• Ensure compliance with all applicable laboratory licensing, occupational health and safety, privacy, and regulatory standards
• Oversee laboratory policies, procedures, technical manuals, training programs, and continuing education initiatives
• Participate in accreditation readiness activities and coordinate preparation for accreditation inspections and assessments
• Develop and manage departmental operating, staffing, and capital budgets while monitoring financial performance and implementing efficiencies
• Lead procurement activities, equipment evaluations, business case development, and implementation of new laboratory technologies and Laboratory Information Systems (LIS)
• Represent the laboratory on organizational, regional, and cross-functional committees

What We’re Looking For

• Bachelor’s degree in Medical Laboratory Technology or a related discipline.
• Current membership with the College of Medical Laboratory Technologists of Ontario (CMLTO)
• Registration with the Canadian Society for Medical Laboratory Science (CSMLS).
• Master’s degree in Health Administration, Business Administration, or a related field is considered an asset
• 5–10 years of progressive experience in a licensed medical laboratory environment, including leadership responsibilities
• Demonstrated experience leading teams in a unionized healthcare environment
• Strong background in quality management, accreditation preparation, and regulatory compliance
• Proven leadership, change management, and human resource management skills.
• Advanced analytical, problem-solving, and decision-making abilities
• Expertise with Laboratory Information Systems (LIS), including configuration, integration, downtime procedures, and system optimization
• Strong understanding of provincial health privacy legislation (PHIPA) and data integrity standards
• Excellent communication, relationship-building, and stakeholder management skills.
• Experience collaborating with physicians, clinical teams, and external healthcare partners
• Commitment to patient safety, occupational health and safety, equity, diversity, and inclusion
• Demonstrated alignment with Homewood's values of Service Excellence, Innovation, Collaboration, and Integrity

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, diversity, equity & inclusion, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.