LAA-25-18- Business Quality Advisor

Legal Aid AB; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Business Quality Advisor to enhance operational processes and ensure high-quality service delivery. This full-time position in downtown Edmonton is ideal for individuals passionate about access to justice and improving business practices. You will play a key role in analyzing data, developing reporting tools, and collaborating with various teams to optimize service delivery. Join a dedicated team committed to making a difference in the lives of Alberta's most disadvantaged individuals. If you thrive in dynamic environments and are eager to contribute to continuous improvement, this opportunity is for you.

Benefits

RRSP with 7% employer match

Paid holidays

Health and dental benefits

Personal and Health Spending Accounts

Professional development days

December holiday closure

Qualifications

• 3-5 years of experience in process or operational analysis.
• University degree in a business-related field preferred.

Responsibilities

• Design and improve contribution measurement frameworks.
• Collaborate with leadership to identify trends and risks.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Presentation Skills

Project Management

Change Management

Organizational Skills

Education

University degree in a business-related field

Financial or analytics training (e.g., Lean Six Sigma)

Experience in process or operational analysis

Tools

MS Office

Data Visualization Tools

Web-based Legal Tools

Job description

Job Description

Posted Friday, April 11, 2025 at 8:00 AM

Legal Aid Alberta is seeking to fill a full-time permanent Business Quality Advisor position in our downtown Edmonton office. This position will appeal to individuals who take initiative, are client-focused, and excel in delivering high-quality results. You will play an important role in the justice system, helping some of Alberta’s most disadvantaged people every day.

Who We Are

We are Legal Aid Alberta. We believe in an Alberta where everyone can understand and protect their legal rights. As a publicly funded, non-profit organization, we provide affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We operate across Alberta: Calgary, Edmonton, Fort McMurray, Grande Prairie, Lethbridge, Medicine Hat, Red Deer, Siksika Nation, and Wetaskiwin. We work together to serve Albertans, protecting their rights and ensuring a fair legal process.

Who You Are

Working at Legal Aid Alberta means you are committed to access to justice. You have excellent communication and interpersonal skills, especially in high-stakes and fast-paced situations. You are driven and passionate about analyzing data to improve business processes. You possess the ability to influence others within the organization and enjoy contributing to continuous improvement initiatives.

Job Description

As a Business Quality Advisor, you will play a pivotal role in measuring organizational activities and outcomes against LAA’s objectives and strategy. Your resourcefulness and analytical skills will be essential in designing and enhancing our contribution measurement framework across multiple teams and offices within LAA across the province.

Reporting to the Associate Director, Quality Operations, your key responsibilities include:

1. Collaborating with leadership and other units to identify emerging trends, risks, or issues, and taking appropriate actions.
2. Designing and continuously improving the contribution measurement, reporting, and management framework for various teams and functions.
3. Developing and implementing data collection, reporting, and visualization tools (e.g., dashboards) to promote data-driven decision-making.
4. Focusing on client-centered, value-added activities when assessing and reporting on operational tasks, policies, and data collection.
5. Leading or supporting efforts to unify and standardize operational and reporting processes across different offices and functions, including services related to Emergency Protection Orders.
6. Developing and delivering training and support for the implementation and monitoring of policies and procedures related to process and contribution measurement.
7. Supporting change management, communication, and training activities for new or updated processes, including creating and sharing content, demonstrations, and follow-up to ensure understanding and adherence.
8. Working collaboratively to support and improve the administration of law offices related to contribution and measurement activities.
9. Identifying opportunities to optimize processes, reporting, or policies to enhance efficiency, client access, and service quality.
10. Utilizing excellent presentation skills to communicate complex information clearly and engagingly to diverse audiences, ensuring stakeholder buy-in.
11. Performing other duties as assigned by the Associate Director, Quality Operations.

Qualifications

Education and Experience:

• University degree in a business-related field, with preference for candidates with financial or analytics training (e.g., Lean Six Sigma, data analytics).
• Minimum of 3 to 5 years of relevant experience in process or operational analysis.
• A combination of relevant experience and education will be considered.
• Experience in project management and change management; certifications (e.g., Project Management, Prosci) are assets.

Knowledge:

• Proficiency in business analytics and data visualization, with the ability to derive insights and inform decisions.
• Understanding of people management principles and coaching skills.
• Comfort with technology, including MS Office, web-based legal tools, and other online resources.
• Knowledge of project management, business analytics, and organizational finance.
• Familiarity with change management strategies and best practices.

Skills:

• Exceptional interpersonal, facilitation, and communication skills, with the ability to clearly convey ideas to diverse audiences.
• Resourcefulness and creativity in solving complex challenges.
• Strong presentation skills for engaging diverse stakeholders.
• Excellent analytical, problem-solving, organizational, and business judgment skills.
• Commitment to continuous improvement and customer service.
• Ability to apply change management principles and influence decision-making with sound judgment.
• Adaptability to change and competing priorities.
• Strong planning, organization, coordination, multitasking, and prioritization skills under pressure.

What We Offer

Perks of Working with Us:

• RRSP with 7% employer match
• Paid holidays
• Health and dental benefits
• Personal and Health Spending Accounts
• Professional development days
• December holiday closure

How to Apply

If you are excited about joining our team and meet the minimum qualifications, click “Apply Now” to submit your application. This position will remain open until a suitable candidate is found. Only those selected for an interview will be contacted.

Requirements

The successful candidate will be required to provide an acceptable criminal record check.