L4 Data Management

Intello Technologies Inc.; Toronto; Hybrid; CAD 104,000 - 156,000; Full time

Job summary

Join a dynamic and entrepreneurial Data Analytics Team that drives data-driven decisions for Internet, TV, and Home Security customers across Canada. In this pivotal role, you will support complex cross-functional programs, leveraging your expertise in data science and engineering to improve operational efficiency and deliver value. Collaborate with stakeholders and technical teams to create actionable insights that enhance customer experiences. This innovative firm offers a competitive salary, generous benefits, and a flexible work environment, making it an ideal place for professionals who thrive on solving complex problems and making a real impact.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Community involvement initiatives

Qualifications

• 5+ years of experience with network telemetry data and service delivery.
• Expertise in data analytics and visualization tools.
• Advanced experience in scheduling and orchestrating data pipelines.

Responsibilities

• Lead development of data analytics dashboards for the Products and Services team.
• Engineer data pipelines to clean data for visualization.
• Support AI/ML model development for proactive customer support.

Skills

Data Analytics

SQL

Python

Project Management

Stakeholder Communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Data Science

Bachelor’s degree in Statistics

Tools

Tableau

Looker

Carto

Google Cloud

AWS

Azure

GitHub

Job description

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This is an exciting opportunity to join the Data Analytics Team within Consumer Products and Services. We are a dynamic, fast-paced, and entrepreneurial team driven to support data driven decisions affecting Internet, TV and Home Security customers across Canada. We are the destination of choice for team members that enjoy solving complex problems that have a large impact on our Customers.

You will join a team supporting highly visible programs and owning key deliverables that help us progress towards our transformation to offer a more digital and seamless customer experience.

What you’ll do

As an L4 Data management team member on the Analytics team within Consumer Products and Services, you will play a pivotal role in supporting complex cross-functional programs and solving the key problems facing our product managers. Your ability to coordinate between stakeholders and technical teams will be essential in ensuring the successful execution of projects that deliver tangible value to the organization. You will leverage your expertise in data science, data engineering, telecom infrastructure and home networking to provide insights that increase operational efficiency and drive continuous improvement, ultimately realizing value for TELUS.

• Lead the development and maintenance of data analytics dashboards for the Products and Services team
• Data engineer pipelines to clean data and prepare for visualization
• Access telemetry data from our network elements and analyze the customer impact of those metrics.
• Support the development, validation, and deployment of AI/ML models for proactive support of customers experiencing network issues
• Use spatial reporting techniques to provide geographic insights
• Use exceptional SQL skills to integrate data across many systems
• Create actionable insights and reports to support strategic decision-making

Qualifications

What you bring

• Bechelor’s degree in Computer Science, Data Science, Statistics or related field
• 5+ years of experience working with network telemetry data, and driving/executing on initiatives to reduce costs and improve service delivery
• Expert expertise in data analytics and visualization tools (Tableau, Looker, Carto) and a working knowledge of SQL including spatial extensions
• Advanced Experience scheduling and orchestrating data pipelines
• Expertise in programming languages (Python) and knowledge of cloud platforms (Google Cloud, AWS, Azure)
• Experience with source control (GitHub), experience with AI/ML model development and deployment
• Excellent project management and stakeholder communication skills

Salary Range: $104,000-$156,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.