L2 Support Analyst

Tata Consultancy Services; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking a Support Analyst to join their team in Toronto. The role involves providing L2 Production Support, ensuring application availability, and troubleshooting technical issues across various environments. Ideal candidates should possess strong analytical skills and be comfortable working with diverse technologies, including Linux and Windows. TCS values diversity and inclusion, creating a supportive workplace reflecting a variety of backgrounds.

Qualifications

• Experience in L2 Production Support activities.
• Proficiency in Linux and Windows Server operations.
• Strong analytical skills and troubleshooting experience.

Responsibilities

• Liaising with technology teams for application availability.
• Participating in 24/7 on-call rotation.
• Analyzing performance data and application health.

Skills

Troubleshooting

Analytical Skills

Linux Operations

Windows Server Operations

Distributed Server Environments

Public Cloud Platform Knowledge

Scripting Languages

Tools

Splunk

Dynatrace

Middleware Technologies (JBoss, WebSphere, NodeJS)

Web Server Technologies (IHS, Tomcat, IIS, Apache)

Job description

Direct message the job poster from Tata Consultancy Services

Talent Acquisition- US|Canada|Costa Rica|Mexico

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025,[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills Required:

• Experienced in L2 Production Support activities, and liaising with multiple technology teams to ensure availability of application for the agreed SLA period.

• Have proficiency in Linux and Windows Server operations, commands.

• Experienced in Major Incidents (MIs) and P1, P2, some P3 and P4 incidents, service requests and sending out management updates.

• Have strong analytical skill to analyse risks and foresee production issues through various monitoring tool and published reports. Proactively look for hardware, software, and environmental alerts or malfunctions.

• Able to participates in 24/7 on-call rotation and project work during night shifts and/or weekends as required.

• Experience with Splunk queries and monitoring performance data in Dynatrace

• Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.

• Have strong Troubleshooting experience for root cause analysis using application performance management and event correlation monitoring tools.

• Working knowledge of Distributed Server environments

• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN)

• Thorough knowledge of middleware technologies (JBoss, WebSphere, NodeJS) and web server technologies (IHS, Tomcat, IIS,Apache)

• Strong automation skills with proficiency in script languages (Bash/shell scripting, Perl, Python, PowerShell)

• Knowledge of Public Cloud Platform – Azure.

• Ability to analyze different components of the infrastructure and application environments during Incident triage calls.

• Aptitude to influence other technical teams on incident calls and articulate troubleshooting steps effectively.

• Capture applications baseline performance deviations and implement proactive monitoring and alerting of production systems

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x

Get notified about new Support Analyst jobs in Toronto, Ontario, Canada.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.