L1 Support Hero

GAM Tech; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking talented individuals to join their innovative IT team. This role offers the chance to deliver cutting-edge IT solutions while collaborating with a supportive team. You will work in a dynamic environment focused on customer satisfaction and operational efficiency. With opportunities for career advancement and a commitment to teamwork and innovation, this position is perfect for those looking to make a significant impact in the IT sector. If you are passionate about technology and thrive in a collaborative setting, this could be the ideal opportunity for you.

Qualifications

• Proven experience in IT solutions or Managed Service Providers.
• Strong problem-solving and excellent communication skills.

Responsibilities

• Deliver innovative IT solutions to meet client needs.
• Collaborate with team members to enhance service delivery.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Team collaboration

Education

Relevant certifications in IT service management or cybersecurity

Tools

IT service management tools

Job description

Employer Industry: Managed Service Provider (MSP)

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Supportive and collaborative work environment
3. Engage in innovative and secure IT solutions
4. Contribute to a mission focused on fun, success, and innovation
5. Work with a team that values teamwork and care

What to Expect (Job Responsibilities):

1. Deliver innovative IT solutions to meet client needs
2. Collaborate with team members to enhance service delivery
3. Ensure security and efficiency in all IT operations
4. Maintain strong relationships with customers to foster satisfaction
5. Participate in team initiatives that promote company values

What is Required (Qualifications):

1. Proven experience in IT solutions or Managed Service Providers
2. Strong problem-solving skills and ability to work independently
3. Excellent communication and interpersonal skills
4. Ability to work collaboratively within a team environment
5. Commitment to the core values of teamwork, care, and commitment

How to Stand Out (Preferred Qualifications):

1. Experience with various IT service management tools
2. Familiarity with cybersecurity practices and protocols
3. Previous work in a customer-facing role within the IT industry
4. Relevant certifications in IT service management or cybersecurity

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.