L1 NOC Engineer

Nsc Global; Calgary; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a dedicated L1 NOC Engineer to join their dynamic team in Calgary. This role involves monitoring and troubleshooting network issues, coordinating with vendors, and supporting the implementation of new network environments. The ideal candidate will have a diploma in computer science and some experience with networking technologies. Join a forward-thinking organization that values agility and operational simplicity, and contribute to impactful projects across North America. If you're passionate about technology and eager to grow your skills, this opportunity is perfect for you!

Qualifications

• Diploma in Computer Science certification completed or ongoing.
• One year in networking technologies and operations.

Responsibilities

• Monitor network events using management tools and escalate as needed.
• Facilitate vendor coordination for circuit troubleshooting.
• Assist with procurement and distribution of Network Hardware.

Skills

Networking Technologies

Problem-Solving Skills

Cisco Technologies

VoIP Solutions

Network Monitoring Tools

Education

Diploma in Computer Science

Tools

Solarwinds

What’s Up Gold

NetScout

Job description

Overview

NSC Global is currently looking for a L1 NOC Engineerto join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in Mason, OH. Please review our website at www.nscglobal.comfor more information on our organization.

The Network NOC resource will participate and assist in monitoring and troubleshooting within client’s network, rack and cable efforts within the on-premises data center, assist with vendor coordination of WAN circuits.

Responsibilities

• Work within a remote team Responsibility for day-to-day operations of the TCE environments located in Calgary, Houston, Charleston West Virginia, and field locations through USA, Canada, and Mexico.
• Monitor the network events using the network monitoring and management tools
• Correlate events to identify root cause.
• Escalate to higher level teams as needed.
• Facilitate vendor coordination for circuit troubleshooting.
• Facilitate requests for network changes for WAN circuits, on premise data center network changes, routers, switches, VPN’s.
• Support implementation and configuration of new network environments for TCE projects
• Assist in troubleshooting efforts for infrastructure issues within the TCE Network estate
• Assist with procurement, tracking, and distribution of Network Hardware
• Hands on troubleshooting
• Assist other teams with troubleshooting at various different levels.
• Update CMDB with accurate CI information
• Provide Network related reports as requested.
• Interact with WAN vendors to ensure resolution of issues, SLA compliance, and maintenance.
• Comply with all SLAs associated with the TCE Data Network

Qualifications

Qualifications:

Education:

• Diploma in Computer Science certification completed or ongoing.

Work Experience:

• One year in networking technologies and operations
• Basic Knowledge of DC Network equipment
• Basic Knowledge of LAN Network equipment
• Basic Knowledge of WAN network equipment

Work Requirements:

• Position based at Calgary TCE location.

Knowledge and Skill Requirements:

• Some Understanding of networking infrastructure (routers, switches)
• Exposure to VoIP solutions and capabilities
• Efficient problem-solving skills.
• Some Understanding of Network tools, Solarwinds, What’s Up Gold, NetScout etc.
• Good Understanding of WAN technologies
• Practical Understanding of Cisco technologies and uses.