KYC & Compliance Analyst — Back Office

American Express; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Medical/dental/vision

Flexible hybrid/onsite/virtual

Parental leave

Wellness centers

Counseling services

Career development

Job summary

American Express GS is seeking a detail-focused specialist to support Know Your Customer and back-office case management across consumer, small business, and corporate clients. You will review documentation, perform KYC due diligence, and update systems of record while collaborating with Compliance and cross-functional partners.

You will handle inbound/outbound Card Member calls, prepare Compliance Referrals, and maintain high standards of accuracy and regulatory compliance in a dynamic

Qualifications

• Strong analytical and investigative skills with the ability to review documentation and identify discrepancies or potential risks.
• Knowledge of Know Your Customer (KYC), customer due diligence, and regulatory compliance processes.
• Strong attention to detail with a focus on accuracy, completeness, and quality.
• Excellent written and verbal communication skills, including confidence handling inbound and outbound Card member interactions.
• Strong customer service skills with the ability to maintain Customer First standards.
• Ability to manage multiple back-office cases, prioritize workload, and meet productivity and turnaround-time expectations.
• Strong documentation and record-management skills with experience maintaining accurate systems of record.
• Sound judgment and problem-solving skills when handling complex or sensitive customer cases.
• Ability to collaborate effectively with Compliance, Strategy, Account Managers, and other cross-functional partners.
• Ability to identify potential compliance concerns and prepare clear, accurate Compliance Referrals when required.
• Strong organizational and time-management skills.
• Ability to learn new systems, processes, and regulatory requirements quickly and adapt to changing business needs.
• Bilingual French is an Asset.

Responsibilities

• Review supporting documentation and accurately update systems of record for IREFRESH and KYC processes.
• Manage back-office cases and inbound/outbound Card Member calls related to KYC process.
• Assist Consumer, Small Business, and Corporate Clients with KYC Refresh requirements/ process.
• Partner with Compliance, Strategy teams, and Commercial Account Managers to resolve cases and mitigate risk.
• Gather and document evidence to support investigations and regulatory requirements.
• Prepare and submit Compliance Referrals when required for through review and reporting.
• Maintain accurate case records while adhering to regulatory, compliance, and Customer First standards.
• Support additional phone and back-office operational activities based on business needs.

Skills

Analytical skills

KYC knowledge

Attention to detail

Communication skills

Customer service

Time management

Documentation

Regulatory compliance

Collaboration

Problem solving

Learning agility

Job description

American Express GS is seeking a detail-focused specialist to support Know Your Customer and back-office case management across consumer, small business, and corporate clients. You will review documentation, perform KYC due diligence, and update systems of record while collaborating with Compliance and cross-functional partners.

You will handle inbound/outbound Card Member calls, prepare Compliance Referrals, and maintain high standards of accuracy and regulatory compliance in a dynamic