Kubernetes Support Engineer

Living Talent; Edmonton; Remote; CAD 210,000 - 270,000; Full time

Job summary

A dynamic Series A startup is seeking a Solutions Engineer to provide client-facing support and optimize Kubernetes workloads. This role involves troubleshooting, technical content creation, and deployment management. Ideal candidates will have extensive experience in systems engineering and cloud-native technologies, with a strong focus on Kubernetes.

Qualifications

• 5+ years in systems engineering or similar.
• 2+ years focused on Kubernetes or cloud-native platforms.

Responsibilities

• Lead customer support engagements ensuring seamless product implementation.
• Provide in-depth troubleshooting for complex Kubernetes environments.
• Develop high-quality technical content including Solution Guides and Playbooks.

Skills

Kubernetes

Python

Communication

Education

Bachelor’s degree in Computer Science

Master’s degree in Engineering

Tools

Terraform

Bash

Go

Job description

Provide Client Facing Solutions Engineering and SupportOptimize Stateful Kubernetes & HPC works loads - including AI and GPUs

• 100% Remote (US or Canada only)
• Series A Startup
• Base Salary $210k CAD - $270k CAD (depending on experience) + Equity

Subject Matter Knowledge & Experience:

• External Client Facing (Technical Support - Solutions Engineering)
• Kubernetes (Admin - Ops, Integrating into Kubernetes, Tooling)
• CLI expertise (Bash, Shell, Python, Go)

Key Responsibilities

Support, Troubleshoot, and Optimize Solutions:

• Lead customer support engagements ensuring seamless product implementation & ongoing stability
• Provide in-depth troubleshooting for complex Kubernetes environments and configurations
• Build tooling to automate diagnostics, monitoring, and remediation procedures

Master Cloud-Native Technologies and Services:

• Maintain deep expertise in Kubernetes administration, operations, and configuration management
• Understand underlying technologies and infrastructure components to provide comprehensive support
• Stay current with industry trends to provide innovative, informed guidance and solutions to clients

Technical Content Creation - Documentation - Best Practices:

Develop practical, actionable high-quality technical content including:

• Solution Guides, Troubleshooting Playbooks, Reusable Sample Code, blog posts
• Comprehensive documentation for common deployment scenarios and configuration changes
• Empower clients in overcoming technical challenges

Deployment Management and Configuration:

• Guide clients through configuration changes and deployment strategies
• Provide expert advice on IaC implementation and maintenance
• Support clients with deployment optimization and scaling strategies

Skills & Qualifications

• 5+ years in systems engineering, software engineering or solution engineer, or similar

Kubernetes

• 2+ years focused on Kubernetes or cloud-native platforms
• Knowledge/understanding of Designing, Deploying & Managing AKS, EKS, GKE

Scripting

• Absolute comfort at the bash prompt
• IaC expertise (Terraform)
• Python, Golang scripting proficiency

Other

• Understanding of Hybrid or multi-cloud architectures
• Excellent communication skills, with an ability to convey technical solutions effectively to varied stakeholders
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related