Korean Bilingual Service Center Operations Supervisor - Battery Products

BRILTALENTA; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading electronics company in Ontario is seeking a Korean Bilingual Service Center Operations Supervisor for Battery Products. The role involves managing all aspects of battery service operations, ensuring compliance with quality standards, and leading a dynamic team. Candidates should have strong leadership skills, be organized, and possess experience in battery servicing or related fields. Benefits include life insurance, 401(k), PTO, and education assistance.

Benefits

Life, STD, LTD

401(k) Retirement Plan

PTO and special occasion days

Years of Service Awards

Education Assistance

Qualifications

• 3+ years in battery servicing or related fields.
• Experience with warehouse operations and inventory processes.

Responsibilities

• Overseeing battery service lifecycle from intake to release.
• Managing repair, return, warranty, and maintenance processes.
• Building relationships with HQ, regional partners, and vendors.

Skills

Leadership

Customer-focused

Organized

Bilingual in Korean and English

Interpersonal skills

Education

High School Diploma or GED

Tools

MS Excel

Inventory software

Outlook

Job description

Korean Bilingual Service Center Operations Supervisor - Battery Products

Our client, a leading electronics company, is seeking a Korean Bilingual Service Center Operations Supervisor - Battery Products in Ontario, CA.

Details :

• Client : Leading electronics company
• Duration : Permanent

Pre-Screening Questions :

• Can you speak Korean fluently?
• Do you have 3+ years of experience in battery service operations?
• Have you worked in a warehouse?

The role involves managing end-to-end battery service operations, including repair, return, warranty, and workflow management. The ideal candidate is organized, customer-focused, with experience in repair workflows and strong leadership skills.

Responsibilities include :

• Overseeing battery service lifecycle from intake to release
• Managing repair, return, warranty, and maintenance processes
• Developing and monitoring SOPs for efficient workflows
• Tracking service orders and reducing turnaround times
• Serving as main contact for service inquiries and escalations
• Collaborating with customer service and logistics teams
• Handling spare parts procurement and warranty claims
• Building relationships with HQ, regional partners, and vendors
• Ensuring compliance with quality and safety standards
• Implementing inspection / testing protocols
• Conducting root cause analysis and corrective actions

Preferred Qualifications :

• 3+ years in battery servicing or related fields
• Experience with warehouse operations and inventory processes
• Strong interpersonal and team skills
• Positive attitude and willingness to learn
• Proficiency in MS Excel, Outlook, inventory software
• Bilingual in Korean and English

Education & Experience :

• High School Diploma or GED
• Knowledge of inventory and repair tracking systems is a plus

Benefits include :

• Life, STD, LTD
• 401(k) Retirement Plan
• PTO and special occasion days
• Years of Service Awards
• Education Assistance (eligibility required)

If you have experience in technical service operations and want to lead a dynamic team, apply now!