Knowledge Manager, Deloitte Global Knowledge Services

Job Type: Permanent
Work Model: Remote
Reference code: 129049
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ON

What will your typical day look like?

As the Knowledge Manager for Executive Accelerators you will serve as the knowledge management owner across aligned practice areas, including Executive & Board Programs (Chief Exec, CFO, CIO, CLO, CMO, Center for Board Effectiveness) & The Greenhouse.

You will focus on understanding program priorities, growing relationships within program leads and enabling areas, developing a knowledge strategy that aligns with priorities, and advising and coordinating knowledge activities to foster a more robust global knowledge exchange.

Responsibilities

Practice Area Enablement

• Develop and maintain relationships with US Executive Accelerators program leads and key stakeholders such as XA Chief of Staff and the XA Marketing & Comms leads.
• Serve as subject matter specialist regarding XA knowledge management and practice tools, methods, content, and capabilities.
• Develop knowledge plans that articulate KS support of the strategic priorities of the practice.

Intellectual Property Management

• Maintain a “healthy knowledge space” by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.g., archiving, targeting content to fill gaps).
• Ensure practice specialists are identified within global knowledge tools, such as through badging in DPN and inclusion within relevant curated knowledge collections.

Knowledge Platform Optimization

• Provide guidance to practitioners based upon in-depth expertise of knowledge platforms/tools capabilities and functionality.
• Enhance search optimization to ensure that practitioners can easily find relevant content.

Adoption Measurement & Improvement

• Champion and implement knowledge sharing culture and awareness initiatives to increase awareness, contribution and usage levels, including incorporating training within specific events, driving awareness campaigns through global tools, social platforms and intranets and delivering impactful communications.

Minimum Requirements

• Minimum of 5 years of relevant experience. Experience in aligned industry/business area a plus and experience in a global professional services organization preferred.
• Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus.
• Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results.
• Demonstrated ability to present to key senior leaders.
• Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations.
• High comfort level working, managing resources, and collaborating in a virtual, global environment.
• Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

The next step is yours

Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.