Knowledge Management Delivery Lead

company; Ottawa; On-site; Full time

Job summary

A leading company is seeking a Knowledge Management Delivery Lead to oversee KM initiatives in Ottawa. This role involves the strategic design and delivery of KM projects, requiring extensive experience in managing knowledge systems and driving change across teams. Candidates should possess strong leadership and communication skills, with relevant certifications being a significant asset.

Qualifications

• 7+ years of experience in knowledge management, preferably in consulting.
• Experience implementing a KM solution with 10,000+ articles.
• Ability to lead cross-functional teams to deliver outcomes.

Responsibilities

• Lead KM strategies aligned with business objectives.
• Oversee end-to-end delivery of KM projects.
• Partner with teams to share best practices.

Skills

Security clearance

Exceptional communication

Stakeholder management

Change management

Leadership

Education

Bachelor’s or Master’s degree in Information Management

CKM certification

PMP certification

Knowledge Management Certification (KMC)

Tools

SharePoint

MS Teams

ServiceNow Knowledge

Job description

6 days ago Be among the first 25 applicants

This range is provided by company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$110.00 / yr - CA$140.00 / yr

Job Title : Knowledge Management Delivery Lead

Location : Ottawa / 2-3 days per week onsite (fully remote is not possible)

Job Type : Permanent Full-Time

Role Summary :

As a Knowledge Management (KM) Delivery Lead , you will play a strategic and operational role in designing, delivering, and optimizing knowledge management initiatives across the organization. Working closely with practice leads, consultants, and enabling functions, you will ensure that knowledge is captured, curated, and leveraged effectively to drive client impact, improve delivery efficiency, and foster innovation.

Qualifications & Skills :

• Security clearance (any level) would be a big asset
• 7+ years of experience in knowledge management, preferably in a consulting or professional services environment. E xperience in configuration and / or development of a Knowledge Management project
• Experience Implementing a Knowledge Management solution that housed 10,000 or more knowledge article s
• Deep understanding of KM tools and platforms (e.g., SharePoint, MS Teams, Confluence, ServiceNow Knowledge, etc.).
• Exceptional communication and stakeholder management skills.
• Experience driving change and promoting adoption in matrixed, global organizations.
• Proven ability to lead cross-functional teams and deliver measurable outcomes.
• CKM , PMP , and Prosci Certification are highly preferred - CKM (Certified Knowledge Manager), Knowledge Management Certification (KMC), APQC KM Certifications, and PMP / Prosci / Agile-Scrum
• Bachelor’s or Master’s degree in Information Management, Business, or a related field.

Key Responsibilities :

• Lead the execution of KM strategies aligned with business objectives.
• Establish and enforce KM policies, taxonomies, and governance models.
• Define and measure key performance indicators (KPIs) to track KM effectiveness.

2. Project Delivery & Enablement

• Oversee end-to-end delivery of KM projects, including needs assessments, solution design, implementation, and user adoption.
• Collaborate with IT and other teams to implement KM platforms (e.g., SharePoint, Confluence, ServiceNow, M365).
• Support change management and training initiatives related to KM tools and practices.

3. Content Lifecycle Management

• Develop frameworks for content creation, validation, tagging, storage, and retirement.
• Ensure content is accurate, accessible, and relevant through regular audits and stakeholder reviews.
• Promote the reuse of assets, accelerators, and methodologies across client engagements.

4. Stakeholder Engagement & Collaboration

• Partner with practice area leads, engagement managers, and subject matter experts (SMEs) to curate and share best practices.
• Champion a culture of knowledge sharing across regions and teams.
• Serve as a KM advisor in client-facing proposals and delivery contexts, as needed.
• Lead continuous improvement initiatives in KM systems and tools to enhance user experience.
• Evaluate and recommend new technologies such as AI, automation, and semantic search to scale KM practices.
• Stay current on industry trends and emerging KM technologies.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Consulting

IT Services and IT Consulting

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