Knowledge Curators Technical Writer

W3Global Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading staffing solutions provider in Toronto is seeking an English Knowledge Curator (Technical Writer) to simplify complex information and improve communications across teams. The ideal candidate will have 4-6 years of relevant experience, a degree in Communications or related field, and strong writing and editing skills. This role offers an opportunity to impact organizational effectiveness through effective communication strategies.

Benefits

Continuous training and development

Collaborative work environment

Qualifications

• 4 - 6 years of experience in a relevant field.
• Strong verbal and written communication skills.
• Ability to simplify technical information for a wider audience.

Responsibilities

• Work collaboratively to address communications needs.
• Develop and implement communication plans.
• Conduct stakeholder communication assessments.

Skills

Strong writing and editing skills

Ability to distill complex information

Collaboration & team skills

Analytical and problem solving skills

Influence skills

Data driven decision making

Education

Post-secondary degree in Communications, Public Relations, Journalism or related field

Tools

SharePoint

Microsoft 365 technologies

Authoring tools

Job description

Overview

English Knowledge Curators (Technical Writer)

Works to identify knowledge gaps, find appropriate subject matter experts, and rephrase their knowledge from technical terms to simplified language for all skill levels to understand. In addition, works to continually ensure knowledge articles are current and accurate.

Responsibilities

• Works collaboratively with business / group and stakeholders to assess communications needs, recommend communications plans & solutions, secure necessary approvals, and create / deliver communication solutions that effectively support and address communications needs. Sources content and feedback, assesses information and translates thoughts into effective communications solutions. Delivers high quality communications solutions that target audiences can easily access, understand and action that are alignment with company standards.
• Makes recommendations and / or assists in solving problems to ensure communication solutions are implemented.
• Participates in communication strategy development.
• Identifies and liaises with the stakeholders about opportunities for communications to other groups to increase communication effectiveness and alignment.
• Supports business / group change management activities from a communications perspective.
• Provides assistance or may lead planning, development and execution of events and conferences (as required).
• Reviews progress to plans and escalates complaints, issues and concerns.
• Recommends, develops and executes communication plans and solutions based on an understanding of the business strategy and stakeholder needs, and in alignment with an overarching communication strategy.
• Provides communications advice and guidance to assigned business / group, on communication principles / programs / approaches, on effective ways to communicate (e.g. message development, vehicle selection, etc.), and on implementation of solutions.
• Proactively collaborates with internal and external stakeholders to provide business context in the design, development and implementation of communication solutions.
• Reviews material to ensure it complies with relevant quality standards, including translation requirements.
• Recommends improvements, changes, additions or deletions of communication content and coordinates with partners to ensure content is up-to-date and relevant.
• Remains alert to new trends, tools (i.e. ServiceNow) and methods of communication, and makes recommendations on their application.
• Builds effective relationships with internal / external stakeholders and ensures alignment between stakeholders.
• Actively looks for opportunities for continuous improvement of communications processes and procedures, and participates / leads communications continuous improvement initiatives.
• Addresses feedback by contacting commenter to get additional information, contacting SME, then updating the article.
• Maintain article rating of four stars or higher
• Retiring articles when no longer needed
• Identifies gaps in Virtual Agent and works to get them filled
• Reviews Virtual Agent conversations to identify knowledge gaps

Qualifications

• Typically between 4 - 6 years of relevant experience and post-secondary degree in Communications, Public Relations, Journalism or a related field of study or an equivalent combination of education and experience.
• Strong writing and editing skills.
• Uses a straight-talk and story-telling approach for communications.
• Ability to take technical and complex information and distill it to key messages that make sense for the audience.
• Technical proficiency gained through education and / or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.
• Knowledge of SharePoint and Microsoft 365 technologies
• Familiarity with a variety of authoring tools

Company Description

W3Global was established in 2006 in Fremont, CA with a vision : simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services

W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, temporary positions and remote jobs for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.