Knowledge Coordinator-Operations | MH Access Central

Interior Health Authority; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Kelowna is seeking a Knowledge Coordinator to support the Mental Health Access team. The ideal candidate will have expertise in knowledge transfer and adult learning, and will be responsible for implementing and evaluating education initiatives in a complex health care setting. This role offers competitive salary, career growth, and a balanced lifestyle in beautiful British Columbia.

Benefits

Competitive salary

Employer paid training/education

Employer paid vacation

Balanced lifestyle

Qualifications

• Experience implementing and evaluating education initiatives in health care.
• Proven skills in identifying effective delivery methods and technologies.
• Ability to adapt learning plans based on feedback and evaluation.

Responsibilities

• Support Access Central as part of a centralized interdisciplinary team.
• Implement and evaluate knowledge transfer methods and techniques.
• Provide guidance and support for education/knowledge initiatives.

Skills

Expertise in knowledge transfer

Adult learning principles

Change management

Strong communication skills

Organizational skills

Evaluation skills

Education

Relevant educational background in health care or education

Job description

Overview

Interior Health is currently seeking a permanent full time Knowledge Coordinator to support the Mental Health (MH) Access Central-Operations team located at the Community Health and Services Centre in Kelowna, B.C.

What We Offer

• Competitive salary and an attractive remuneration package
• Career Growth
• Employer paid training/education
• Employer paid vacation (per collective agreement)
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Contribution to Municipal Pension Plan
• Balanced lifestyle

Who are we looking for?

We are seeking a collaborative and resourceful candidate with strong expertise in knowledge transfer, adult learning, and change management principles to join our team as a Knowledge Coordinator–Operations. The ideal candidate will have experience implementing and evaluating education and training initiatives within complex health care environments and be skilled in identifying effective delivery methods, technologies, and strategies to support staff learning and professional development. This individual will be a confident facilitator and consultant who can guide and support front line staff, leaders, and interdisciplinary teams in the integration of evidence-based practices, while fostering a culture of continuous learning. Strong communication, organizational, and evaluation skills are essential, as is the ability to provide feedback, adapt learning plans, and ensure education initiatives align with operational goals and best practices. The successful candidate will be a proactive problem solver who thrives in partnership with leaders, program directors, and practice leads to strengthen knowledge services and improve quality of care.

What Will You Work On?

The Knowledge Coordinator supports Access Central, which is a regional virtual service delivered by a centralized interdisciplinary team based in Kelowna. This position will support centralized, regional, coordinated access to substance use bed-based services, including treatment, transition and stabilization, and supportive recovery. The Knowledge Coordinator– Operations, in consultation with the Manager, Knowledge Support and Program Directors, works with Operational Leadership in the implementation, delivery and evaluation of education, training and related knowledge services as assigned, and within an assigned Hospitals & Communities Integrated Services (HCIS) Operations area.

Under the direction of the Manager, Knowledge Support, and in collaboration with Program Directors and Practice Leads, the Knowledge Coordinator-Operations promotes consistent application, delivery and integration of evidence-based knowledge within an assigned HCIS Area by:

• identifying effective delivery methods, technology and venues for required education and knowledge transfer;
• implementing knowledge transfer methods and techniques and supporting their use by staff (and others); and
• evaluating the effectiveness of knowledge services initiatives and evaluating/reviewing the learning needs of staff (and others).

The Knowledge Coordinator-Operations utilizes adult teaching/learning and change management principles and acts as a resource to front line staff and others by providing guidance and support in relation to education/knowledge transfer methods, technologies, best practices and initiatives within the assigned HCIS Operations area.

Scheduling Information

Shift times are from 08:30 to 16:30 hours and days of work are Monday to Friday.

How Will You Create Impact?

Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community.

How Will We Help You Grow?

We provide you with an orientation customized to meet your needs, and immediate support and access from excellent colleagues. You will have access to work in an interdisciplinary environment where patients are at the centre of care. An abundance of opportunity! Grow your career with Interior Health and take advantage of the work life balance that living in the Interior of British Columbia provides.

Reasons to Apply at Interior Health

We offer a work environment conducive to growth and development of strong skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire. Come join our team and see why we’re one of Canada’s top 100 employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Join our team today!