Keyholder, Value Buds Gordon St

Nova Cannabis Stores Limited Partnership; Guelph; On-site; CAD 30,000 - 60,000; Part time

Job summary

A national cannabis retailer is seeking a Keyholder for their Guelph location. The ideal candidate will provide excellent customer service, educate customers on cannabis products, and contribute to daily operations. A minimum of 2 years in customer service and retail experience is required, along with a valid CannSell certification. This part-time position offers an opportunity to be part of a diverse and inclusive workplace.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail or hospitality experience.
• Working knowledge of Ontario cannabis sales regulations.

Responsibilities

• Greet customers and engage in conversation.
• Educate customers about cannabis products.
• Maintain high product and service knowledge.
• Process customer transactions.
• Monitor inventory levels and restock products.

Skills

Customer service

Communication skills

Problem solving

Team player

Education

High School Diploma or equivalent

Valid CannSell certification

Job description

Job Title

Keyholder Value Buds Gordon St

Job Description

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

About the Role

Based out of our Value Buds Gordon St location in Guelph, ON, we are looking for experienced Keyholders who can handle curveballs like a champ. They will be responsible for ensuring the store is in top shape, becoming experts in cannabis, and sharing their knowledge with customers. We seek go-getters who love meeting new people, cultivating relationships, and are eager to learn about this industry.

Role and responsibilities include but are not limited to:

Customer Offering

• Greet customers upon entrance; engage in conversation to understand their needs.
• Create a welcoming and positive atmosphere in the store.
• Educate customers about cannabis products, strains, and consumption methods.

Day-to-Day Operations

• Participate in merchandising and promotional activities to promote our culture and brand.
• Work with Store Managers and team members to generate sales.
• Maintain high product and service knowledge; stay updated with industry legislation, trends, and new products.
• Participate in store maintenance and ensure cleanliness.
• Process customer transactions on the POS system, following cash handling and Loss Prevention procedures.
• Monitor inventory levels and restock products regularly.

Regulatory Adherence

• Comply with all OH&S policies and procedures.
• Support Nova Cannabis and AGCO social responsibility programs.
• Follow Nova Cannabis policies, SOPs, and practices.

Experience and Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Valid CannSell certification.
• Must pass a Criminal Record Check.
• Working knowledge of Ontario cannabis sales regulations.

Personal Characteristics and Requirements

• Excellent customer service skills; positive attitude, charismatic, comfortable engaging with customers.
• Ability to think quickly and solve problems creatively.
• Open-minded, constantly seeking improvement.
• Passionate about creating memorable customer experiences.
• Strong communication skills; professional demeanor.
• Team player committed to business success.
• Uphold ethics and confidentiality; demonstrate discretion.
• Responsible and reliable.
• Must be 19 years or older.
• Reliable transportation to commute.

Thank you for considering a position with us! Cheers!

We appreciate all applications; only selected candidates will be contacted for next steps.

Our Commitment to Diversity & Inclusion:

Nova is an equal opportunity employer committed to a diverse, inclusive, and safe workplace. We encourage applications from individuals of all backgrounds, orientations, genders, ages, and abilities.

Number of Openings: 1

Employment Type: Part-Time