Keyholder, Real Sports Apparel

Maple Leaf Sports & Entertainment; Toronto; On-site; CAD 25,000 - 28,000; Part time

Job summary

Maple Leaf Sports & Entertainment is seeking a dedicated Keyholder for a part-time role at Real Sports Apparel. You will open/close the store, handle cash, assist customers, and support inventory control while collaborating with the management team to maintain exceptional service levels.

Ideal candidates have retail experience, strong communication, and the ability to lead by example while working flexible shifts including evenings and weekends.

Qualifications

• Retail experience, preferably in a supervisory or keyholder role.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication and interpersonal abilities.
• Able to work independently and as part of a team.
• Reliable, punctual and responsible, with basic math for cash handling.
• Flexible availability, including evenings, weekends and holidays.

Responsibilities

• Opening and closing procedures, securing the store and readiness for business.
• Provide exceptional customer service and assist customers with purchases.
• Promote products, upsell, and maintain product knowledge to support sales targets.
• Support inventory control through regular stock checks and organization.
• Collaborate with store management to ensure smooth operations and lead by example when needed.
• Oversee store operations in the absence of management and supervise PT staff.
• Maintain store security by monitoring activity and ensuring a safe shopping environment.
• Process transactions accurately, handle returns and manage POS knowledge.
• Keep merchandising displays and stockrooms neat and replenished.

Skills

Customer service

Retail experience

Communication

Interpersonal skills

Teamwork

Punctuality

Job description

Powered by Passion. United by Purpose. Build for Impact.At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **Job DescriptionReal Sports Apparel is seeking a dedicated and responsible Keyholder to join our team on a part-time basis. The Keyholder will play a crucial role in ensuring the smooth operation of the store, providing excellent customer service, and supporting the store management team. This position requires a reliable individual who can handle opening and closing duties, manage cash transactions, and assist with inventory control.RESPONSIBILITIESOpening and Closing: Perform opening and closing procedures, including securing the store and ensuring the store is ready for business. Ensure that all systems are functioning properly at the start and end of the day.Customer Service: Provide exceptional customer service by assisting customers with their purchases, answering questions, and resolving any issues that may arise.Sales Support: Assist in achieving sales targets by promoting products, upselling, and maintaining a high level of product knowledge.Inventory Management: Support inventory control efforts by conducting regular stock checks, organizing merchandise, and assisting with inventory counts.Team Collaboration: Work closely with the store management team to ensure smooth operations and provide support as needed.Leading Sales Floor: Oversee store operations in the absence of management, ensuring staff are performing duties correctly and efficiently. Create professional relationships with PT Sales Associates and lead by example. Manage PT staff to ensure the sales floor is well operated and customers are being helped.Security: Ensure the security of the store by monitoring customer activity, preventing theft, and maintaining a safe shopping environment.Cashier Assistance: Manage transactions accurately, including processing sales, handling returns, and having strong knowledge of the POS systemStore Maintenance: Maintain the cleanliness and organization of the store, including merchandising displays and stockroom organization. Ensure that merchandise is restocked and organized.QUALIFICATIONSPrevious retail experience, preferably in a supervisory or keyholder role.Strong customer service skills with a friendly and approachable demeanor.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Reliable and punctual with a strong sense of responsibility.Basic math skills for cash handling and inventory management.Flexibility to work various shifts, including evenings, weekends, and holidays.Physical Requirements:Ability to stand for extended periods.Ability to lift and carry merchandise as needed.Job Posting Compensation Range/Rate:$19.06 / hourWe’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.