Keyholder, Real Sports Apparel

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 22,000 - 30,000; Part time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is hiring a part-time Keyholder for Real Sports Apparel in Toronto. You will manage opening/closing, assist customers, and support the store team to hit sales targets while maintaining inventory and security standards.

The role requires retail experience, strong customer service, and reliable, flexible availability to cover evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• Previous retail experience, preferably in a supervisory or keyholder role.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Reliable and punctual with a strong sense of responsibility.
• Basic math skills for cash handling and inventory management.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Opening and Closing: Perform opening and closing procedures, including securing the store and ensuring the store is ready for business.
• Customer Service: Provide exceptional service by assisting purchases, answering questions and resolving issues.
• Sales Support: Promote products, upsell, and maintain product knowledge to reach targets.
• Inventory Management: Conduct regular stock checks and assist with counts and organization.
• Team Collaboration: Work with store management to ensure smooth operations.
• Leading Sales Floor: Oversee operations in absence of management and guide part-time staff.
• Security: Monitor activity and maintain a safe shopping environment.
• Cashier Assistance: Process sales and returns with accurate handling of POS.
• Store Maintenance: Keep displays tidy and restock merchandise.

Skills

Retail experience

Supervisory/keyholder experience

Customer service

Communication skills

Teamwork

Reliability / punctuality

Basic math / cash handling

Flexibility (evenings/weekends)

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

• We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

Real Sports Apparel is seeking a dedicated and responsible Keyholder to join our team on a part-time basis. The Keyholder will play a crucial role in ensuring the smooth operation of the store, providing excellent customer service, and supporting the store management team. This position requires a reliable individual who can handle opening and closing duties, manage cash transactions, and assist with inventory control.

Responsibilities

• Opening and Closing: Perform opening and closing procedures, including securing the store and ensuring the store is ready for business. Ensure that all systems are functioning properly at the start and end of the day.
• Customer Service: Provide exceptional customer service by assisting customers with their purchases, answering questions, and resolving any issues that may arise.
• Sales Support: Assist in achieving sales targets by promoting products, upselling, and maintaining a high level of product knowledge.
• Inventory Management: Support inventory control efforts by conducting regular stock checks, organizing merchandise, and assisting with inventory counts.
• Team Collaboration: Work closely with the store management team to ensure smooth operations and provide support as needed.
• Leading Sales Floor: Oversee store operations in the absence of management, ensuring staff are performing duties correctly and efficiently. Create professional relationships with PT Sales Associates and lead by example. Manage PT staff to ensure the sales floor is well operated and customers are being helped.
• Security: Ensure the security of the store by monitoring customer activity, preventing theft, and maintaining a safe shopping environment.
• Cashier Assistance: Manage transactions accurately, including processing sales, handling returns, and having strong knowledge of the POS system
• Store Maintenance: Maintain the cleanliness and organization of the store, including merchandising displays and stockroom organization. Ensure that merchandise is restocked and organized.

Qualifications

• Previous retail experience, preferably in a supervisory or keyholder role.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Reliable and punctual with a strong sense of responsibility.
• Basic math skills for cash handling and inventory management.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and carry merchandise as needed.

Job Posting Compensation Range/Rate

$19.06 / hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.