Keyholder Jasper AB Spiritleaf

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company as a Cannabis Concierge, where you will inspire and engage customers in an innovative retail environment. This role emphasizes exceptional customer service, product knowledge, and teamwork, creating a welcoming atmosphere that delights customers. With a focus on inclusiveness and collaboration, you will be part of a vibrant team that values diverse backgrounds and experiences. If you are passionate about cannabis and enjoy making connections, this is the perfect opportunity to contribute to a changing industry while having fun along the way.

Qualifications

• 1+ years’ experience in retail or service environment.
• Passion for cannabis and providing exceptional customer experiences.

Responsibilities

• Support a genuine customer connection and provide extraordinary service.
• Mentor new hires and collaborate with the team during meetings.

Skills

Customer Service

Product Knowledge

Decision-Making Skills

Communication Skills

Education

Qualified Cannabis Worker Certification

Job description

Spiritleaf618 Patricia St Unit 102, Jasper, AB

Part-time Job details

Job type: Part-time

Shift and schedule: Weekends as needed, Nights as needed, Night shift, Day shift

Location: 618 Patricia St Unit 102, Jasper, AB

Work Location: Spiritleaf Jasper

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Sspiritleaf – Seton is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Sspiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge

In the role of Cannabis Concierge, you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.

The Responsibilities

1. CUSTOMER CONNECTION
   • Supports environment of genuine customer connection
   • Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
   • Demonstrates extraordinary service
   • Takes ownership of individual awareness of product knowledge
2. PRODUCT KNOWLEDGE
   • Is knowledgeable of trends and supports brand messaging
   • Gains understanding of how merchant skills impact business and the customer experience
3. TEAMWORK MAKES THE DREAM WORK
   • Supports new hires through mentorship
   • Is self-aware and focused on self-development
   • Collaborates with the team during morning and closing meeting
4. LEADERSHIP
   • Possesses strong written and verbal communication skills, strong assessment, and decision-making skills
   • Provides insight to Spiritleaf Manager in relationship to the customer experience
   • Participates in ongoing staff education and through sharing of product knowledge

QUALIFICATIONS

• At least 1 years’ experience in a retail or service environment
• Proven success in offering an exceptional customer experience
• A passion for our product and changing the way the world sees cannabis
• A desire to have fun, laugh and support the customer and team member journey along the way
• You must be at least the minimum required legal age in your province, and be able to pass a police background check
• You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate
• You must have or be willing to get proper permits to work in the Jasper Area. (Housing Residence Permit & Work Permit)

Job Type: Part-time

Expected hours: 13 – 26 per week

Schedule: Day shifts/Night Shifts, Holidays, Night shift, Weekends as needed

Experience: customer service: 1 year (preferred)

Licence/Certification: Qualified Cannabis Worker (QCW) (required)

Work Location: In person