Keyholder in Collingwood

SNDL Inc.; Collingwood; On-site; CAD 30,000 - 60,000; Part time

Job summary

A national cannabis retailer is looking for a Keyholder in Collingwood. The ideal candidate will have 2+ years of customer service and retail experience, with a strong emphasis on cannabis product knowledge. Responsibilities include engaging customers, managing store operations, and ensuring compliance with industry regulations. This part-time role offers a dynamic work environment.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor or healthcare experience is preferred.
• Must complete and pass a Criminal Record Check.
• Working knowledge of regulations as it pertains to selling cannabis in Ontario.

Responsibilities

• Greet customers and engage in conversation.
• Maintain a welcoming atmosphere in the store.
• Educate customers about cannabis products.
• Promote the brand through merchandising and promotions.
• Monitor inventory and re-stock products as needed.
• Ensure compliance with all policies and procedures.

Skills

Customer service

Problem-solving

Communication skills

Reliability

Education

High School Diploma or equivalent

Valid CannSell certification

Job description

Overview

Job Title: Keyholder in Collingwood

Location: Value Buds Collingwood, Collingwood, ON

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

About The Role

We are looking for an experienced Keyholder who can handle curveballs like a champ. They will be responsible for ensuring the store is in tip-top shape and will become proficient in cannabis knowledge to share with customers. We seek go-getters who love meeting new people, cultivating relationships, and are excited to learn more about this growing industry.

Role And Responsibilities

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience And Qualifications

• Minimum 2 years of customer service experience
• Minimum 2 years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work

Thanks for considering a position with us! We will contact only candidates selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all team members have equal opportunity to succeed. We encourage applications from individuals of all backgrounds, sexual orientations, gender identities, ancestries, ages and abilities.

Number of Openings: 2

Time Type: Part time