Keyholder

Mine & Yours; Vancouver; On-site; CAD 42,000 - 62,000; Full time

Job summary

Mine & Yours in Vancouver is seeking a Keyholder to join our luxury retail team. You will lead by example on the sales floor, support daily store operations, and help create an exceptional experience for every client.

You will partner with the store’s management team and act as trusted support during opening, closing, and day-to-day operations. This role emphasizes client relationships, fashion knowledge, and developing into a future retail leader.

Qualifications

• 1+ year of leadership, keyholder, or supervisory experience in retail.
• 2+ years in luxury retail or client-facing sales.
• Strong relationship-building and service orientation.
• Comfortable with technology and store systems.

Responsibilities

• Deliver elevated client experience on the sales floor.
• Build authentic client relationships with personalized service.
• Support daily store operations and opening/closing procedures.
• Collaborate with Buying, Ecommerce, and Retail teams to ensure seamless client experience.
• Lead by example in achieving sales goals.
• Mentor teammates and provide constructive feedback.

Skills

Leadership

Luxury retail

Client-facing sales

Relationship building

Sales targets

POS systems

Communication

Tools

POS software

Job description

About Us

Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.

Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

About The Role

We are looking for a Keyholder to join our retail team. This role is ideal for an experienced luxury sales professional who thrives in a fast-paced, client-focused environment and is ready to take the next step toward leadership.

As a Keyholder, you will lead by example on the sales floor, support daily store operations, and help create an exceptional experience for every client. You will partner closely with the store’s management team and act as a trusted support during opening, closing, and day-to-day operations.You are a part of every area of the retail store including client experience, product, operations and people, and are encouraged to look for ways to grow our practices.

We are looking for someone who takes initiative, looks for opportunities to improve how we work, supports their teammates, and takes ownership in helping the business grow.

This is an opportunity for someone who is passionate about luxury fashion, relationship building, and developing into a future retail leader. You prioritize making meaningful connections with people, staying up to date with fashion and having fun along the way!

What You’ll Do

Deliver an Elevated Client Experience

• Create a warm, welcoming, and elevated in-store environment.
• Build authentic relationships with clients through personalized service and thoughtful styling recommendations.
• Support client engagement and loyalty initiatives that strengthen long‑term relationships.
• Resolve client concerns with professionalism, empathy, and urgency.
• Lead by example by consistently achieving individual sales goals and providing exceptional service on the sales floor.

Support and Inspire the Team

• Partner with the store’s management team to support daily leadership needs.
• Foster a collaborative, inclusive, and high‑energy team environment.
• Provide real‑time feedback, recognition, and support to fellow team members.
• Help identify coaching opportunities and areas where additional training may be beneficial.
• Demonstrate professionalism, accountability, and a strong sense of ownership in all interactions.

Drive Store Operations

• Support the execution of opening and closing procedures.
• Maintain visual merchandising standards and overall store presentation.
• Assist with online order support, product pulls, and customer inquiries in partnership with the Ecommerce team.
• Help ensure operational processes and policies are consistently followed.
• Support store events and community engagement initiatives that build brand awareness and strengthen local relationships.

Collaborate Across the Business

• Work closely with Buying, Ecommerce, and Retail teams to ensure a seamless client experience.
• Communicate clearly and effectively with cross‑functional partners.
• Contribute to a team first culture where collaboration and shared success are valued.

Who You Are

• 1+ year of leadership, keyholder, or supervisory experience in a retail environment.
• 2+ years of experience in luxury retail, fashion, or a client‑facing sales role preferred. Passionate about designer fashion, luxury brands, trends, and sustainability.
• Proven ability to deliver results while maintaining a high standard of service and integrity. Strong interpersonal and relationship‑building skills with clients and colleagues.
• Comfortable multitasking and prioritizing in a fast‑paced environment.
• Tech‑savvy and able to learn new systems quickly, including POS, and retail technology platforms.
• Reliable, accountable, and proactive with excellent judgment and attention to detail.
• Comfortable being on camera and representing the Mine & Yours brand through social media content, live selling, product features, and other digital client engagement opportunities.
• Able to stand for extended periods and lift up to 20 lbs.

Expectations

• Availability to work a flexible retail schedule, including evenings, weekends, and holidays.
• Availability during peak business periods, including Black Friday, Boxing Day, and the holiday season through mid‑January.
• A willingness to support additional projects, responsibilities, and initiatives as needed by the

Why Join Mine & Yours

• Be part of a growing leader in luxury resale and sustainable fashion.
• Work with an exceptional collection of designer brands.
• Develop your retail leadership skills in a supportive environment.
• Build meaningful relationships with a loyal and fashion‑forward clientele.
• Join a team that values collaboration, growth, and creating extraordinary experiences every day.