Keyholder

Levi Strauss & Co.; Ottawa; On-site; CAD 21,000 - 35,000; Part time

Job summary

Levi Strauss & Co. is seeking a part-time Key Holder in Ottawa, ON, to support the leadership team in delivering an exceptional customer experience. You will coach staff, assist with merchandising and store operations, and help drive sales while upholding brand standards.

This role requires strong customer service, a flexible schedule, and reliable transportation. You must be 18 years or older and able to lift up to 40 lbs, with a passion for our brands and values.

Qualifications

• Customer service experience required.
• Ability to meet or exceed sales goals.
• Must be 18 years or older and able to lift up to 40 lbs.

Responsibilities

• Support the leadership team in growing sales opportunities.
• Coach and train store staff on selling behaviors and LSCO practices.
• Assist with store operations, product flow to the floor, and visual merchandising.
• Foster a positive, engaging customer experience and adherence to store policies.

Skills

Customer service

Sales

Team coaching

Merchandising

Job description

Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's®, Dockers®, Beyond Yoga®) stand for freedom and self-expression.

Reporting to the Store Manager, Key Holders are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate experience to all consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.

We're looking for a Key Holder who shares our values:

• Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.
• Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers.
• Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more.
• Drives Performance: Advocates and can assist store management in the training and coaching of store staff that model LSCO selling practices, deliver authentic customer service and meet sales goals.

You'll support the leadership team to success:

• Growing Sales: Support the leadership team in maximizing sales opportunities.
• Be a coach: Help train the team and model selling behaviors.
• Operational Excellence: Support with getting products to the floor, store operations and visual merchandising.
• Customer Focus: Help lead a positive and engaging shopping experience for everyone while driving key initiatives.

The role requires someone who:

• Complies with all Levi's® Stores policies, procedures, and programs, while able to follow directives of store management.
• Consistently meets or exceeds established store and individual sales and performance goals.
• Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders.
• Must have reliable transportation. Must be 18 years or older.

LOCATION Ottawa, ON, Canada

FULL TIME/PART TIME Part time

COMPENSATION

The pay range for this role is from the higher of the required minimum wage based on local or provincial requirements or $15.25 - $25.40 per hour, varying with experience and qualifications.

Levi Strauss & Co. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Our common thread: We're originals. From day one, we've been doing it our way - creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.