Keyholder

SNDL Inc.; Municipality of Jasper; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the cannabis sector is seeking a dynamic Keyholder to join their team in Jasper. In this role, you will engage with customers, share your knowledge of cannabis products, and ensure a welcoming atmosphere. You'll collaborate with the Store Manager to achieve sales targets while maintaining compliance with provincial regulations. This position offers the chance to be at the forefront of a rapidly evolving industry, providing exceptional service and creating a positive experience for customers. If you're passionate about cannabis and customer engagement, this is the perfect opportunity for you.

Qualifications

• 2+ years of customer service and retail experience required.
• Must have or obtain necessary permits to work in Jasper.

Responsibilities

• Greet customers and build relationships to understand their needs.
• Maintain store cleanliness and assist with inventory management.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Knowledge of Cannabis Regulations

Education

High School Diploma or equivalent

Tools

POS System

Job description

Work Location

Spiritleaf Jasper

Keyholder (KH)

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds and Spiritleaf banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

About The Role

Based out of our Spiritleaf Jasper location, in Jasper, AB, we are looking for an experienced Full time Keyholder who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role And Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence

• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:
• BC: Selling It Right Certification.
• AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.
• SK: Cannabis Retail Training Program (CRTP).
• MB: Cannabis Retail Worker Training Program (CRWTP).
• ON: CannSell Certification.
• Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.
• Follow all Occupational Health and Safety (OH&S) policies and procedures.
• Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

Experience And Qualifications

• Must have or be willing to get proper permits to work in the Jasper Area. (Housing Residence Permit & Work Permit)
• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
• BC: Selling It Right Certification.
• AB: SellSafe and Qualified Cannabis Worker (QCW).
• SK: CRTP Certification.
• MB: CRWTP Certification.
• ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics And Requirements

• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.