Keyholder

SNDL Inc.; London; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading cannabis retailer in Ontario is seeking a part-time Keyholder for their Value Buds location in London. This role requires strong customer service skills and involves engaging with customers, educating them about cannabis products, and maintaining store standards. Ideal candidates should have at least 2 years of relevant experience and a passion for creating memorable customer experiences. Join us to make a difference in the emerging cannabis industry.

Qualifications

• At least 2 years of customer service experience.
• At least 2 years of retail and/or hospitality experience.
• Valid SellSafe certification.
• Valid Qualified Cannabis Worker certification.

Responsibilities

• Greet customers and understand their needs.
• Educate customers about cannabis products.
• Maintain product knowledge and store cleanliness.
• Participate in merchandising activities.
• Process transactions accurately.

Skills

Excellent customer service skills

Problem-solving ability

Strong communication skills

Reliability

Team-oriented attitude

Education

High School Diploma or equivalent

Job description

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About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada, specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands, and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information, visit www.sndl.com.

Work Location

Value Buds Adelaide

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. Our primary banner, Value Buds, aims to deliver compelling value to cannabis consumers by offering high-quality products at convenient locations and everyday low prices, fostering customer loyalty.

About The Role

Based out of our Value Buds Adelaide location in London, ON, we are seeking an experienced Part-time Keyholder who can handle various situations effectively. The role involves maintaining store standards, becoming knowledgeable about cannabis, and sharing that knowledge with customers. We seek proactive individuals who enjoy meeting new people and building relationships, and who are eager to learn about this emerging industry.

Responsibilities

Customer Offering

• Greet customers, engage in conversation, and understand their needs.
• Create a welcoming environment in the store.
• Educate customers about cannabis products, strains, and consumption methods.

Day-to-Day Operations

• Participate in merchandising and promotional activities to promote our culture and brand.
• Collaborate with Store Managers and team members to generate sales.
• Maintain product and industry knowledge, including legislation, trends, and new products.
• Ensure store cleanliness and participate in routine maintenance.
• Process transactions accurately and adhere to cash and Loss Prevention procedures.
• Monitor and restock inventory regularly.

Regulatory Compliance

• Follow all OH&S policies and procedures.
• Support social responsibility programs of Nova Cannabis and AGLC.
• Adhere to company policies, procedures, and practices.

Qualifications

• At least 2 years of customer service experience.
• At least 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Valid SellSafe certification.
• Valid Qualified Cannabis Worker certification.
• Criminal Record Check clearance.
• Knowledge of Alberta cannabis selling regulations.

Personal Attributes

• Excellent customer service skills, positive attitude, charisma.
• Problem-solving ability and quick thinking.
• Open-mindedness and continuous improvement mindset.
• Passion for creating memorable customer experiences.
• Strong communication skills and professionalism.
• Team-oriented and supportive attitude.
• Uphold confidentiality and demonstrate discretion.
• Responsible, reliable, and at least 18 years old.
• Reliable transportation.

We appreciate all applications; only selected candidates will be contacted for next steps.

Our Commitment To Diversity & Inclusion

NOVA is an equal opportunity employer committed to a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds, orientations, genders, ages, and abilities.