Enable job alerts via email!

Keyholder

SNDL

Fort McMurray

On-site

CAD 30,000 - 60,000

Part time

2 days ago
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A national cannabis retailer, SNDL, is seeking a Keyholder in Fort McMurray, Alberta. This role involves engaging customers, facilitating a welcoming atmosphere, and ensuring regulatory compliance. Candidates should have customer service and retail experience, and must hold the necessary provincial certifications.

Qualifications

  • Minimum 2 years of customer service experience.
  • Working knowledge of provincial cannabis regulations.
  • Ability to pass a Criminal Record Check.

Responsibilities

  • Greet customers and understand their specific needs.
  • Maintain store cleanliness and professionalism.
  • Educate customers on cannabis products and safe usage.

Skills

Customer Service
Communication
Problem-Solving

Education

High School Diploma or equivalent

Job description

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple : deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

Role and Responsibilities

The Keyholder role includes but is not limited to :

Customer Offering :

  • Greet customers upon entrance engage in meaningful conversations and build relationships to understand their specific needs.
  • Facilitate a welcoming and positive atmosphere for everyone in the store.
  • Educate customers on cannabis products strains consumption methods and safe / responsible usage.

Day-to-Day Operations :

  • Promote our culture and brand by participating in merchandising and promotional activities.
  • Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
  • Maintain a high level of product and service knowledge staying informed on cannabis industry legislation trends and new products.
  • Conduct routine store maintenance to ensure cleanliness organization and a professional environment.
  • Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
  • Monitor inventory levels assist with inventory counts and re-stock products regularly to maintain stock availability.

Regulatory Adherence :

  • Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications :

BC : Selling It Right Certification.

  • AB : SellSafe Certification and Qualified Cannabis Worker (QCW) status.
  • SK : Cannabis Retail Training Program (CRTP).
  • MB : Cannabis Retail Worker Training Program (CRWTP).
  • ON : CannSell Certification.
  • Support and promote Nova Cannabiss and respective provincial regulatory bodies (AGLC / LCRB / SLGA / LGCA / AGCO) social responsibility programs.
  • Follow all Occupational Health and Safety (OH&S) policies and procedures.
  • Uphold Nova Cannabiss policies standard operating procedures (SOPs) and best practices.

Experience and Qualifications :

  • Minimum : 2 years of customer service experience.
  • Minimum : 2 years of retail and / or hospitality experience.
  • Cannabis liquor or healthcare experience is preferred.
  • High School Diploma or equivalent.
  • Mandatory Certifications by Province :

BC : Selling It Right Certification.

  • AB : SellSafe and Qualified Cannabis Worker (QCW).
  • SK : CRTP Certification.
  • MB : CRWTP Certification.
  • ON : CannSell Certification.
  • Ability to pass a Criminal Record Check .
  • Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements :

  • Strong customer service skills : positive attitude charisma and confidence in engaging with customers.
  • Quick thinker with creative problem-solving skills.
  • Open-minded and proactive in identifying ways to improve processes and customer experiences.
  • Passionate about creating a safe positive and tailored experience for every customer.
  • Excellent communication skills (both written and verbal) and professional demeanor.
  • Team player dedicated to supporting the stores success and goals.
  • Upholds ethics confidentiality and demonstrates a high level of discretion.
  • Reliable responsible and detail-oriented.
  • Age Requirement : Must be 18 years or older (19 in BC).
  • Reliable transportation to and from work.
  • Job Type :

Work Location

Value Buds Thickwood

Retail Operations Role descriptions

Keyholder (KH)

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple : deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

Role and Responsibilities

The Keyholder role includes but is not limited to :

Customer Offering :

  • Greet customers upon entrance engage in meaningful conversations and build relationships to understand their specific needs.
  • Facilitate a welcoming and positive atmosphere for everyone in the store.
  • Educate customers on cannabis products strains consumption methods and safe / responsible usage.

Day-to-Day Operations :

  • Promote our culture and brand by participating in merchandising and promotional activities.
  • Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
  • Maintain a high level of product and service knowledge staying informed on cannabis industry legislation trends and new products.
  • Conduct routine store maintenance to ensure cleanliness organization and a professional environment.
  • Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
  • Monitor inventory levels assist with inventory counts and re-stock products regularly to maintain stock availability.
  • Regulatory Adherence :

  • Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications :
  • BC : Selling It Right Certification.

  • AB : SellSafe Certification and Qualified Cannabis Worker (QCW) status.
  • SK : Cannabis Retail Training Program (CRTP).
  • MB : Cannabis Retail Worker Training Program (CRWTP).
  • ON : CannSell Certification.
  • Support and promote Nova Cannabiss and respective provincial regulatory bodies (AGLC / LCRB / SLGA / LGCA / AGCO) social responsibility programs.
  • Follow all Occupational Health and Safety (OH&S) policies and procedures.
  • Uphold Nova Cannabiss policies standard operating procedures (SOPs) and best practices.
  • Experience and Qualifications :

  • Minimum : 2 years of customer service experience.
  • Minimum : 2 years of retail and / or hospitality experience.
  • Cannabis liquor or healthcare experience is preferred.
  • High School Diploma or equivalent.
  • Mandatory Certifications by Province :
  • BC : Selling It Right Certification.

  • AB : SellSafe and Qualified Cannabis Worker (QCW).
  • SK : CRTP Certification.
  • MB : CRWTP Certification.
  • ON : CannSell Certification.
  • Ability to pass a Criminal Record Check .
  • Working knowledge of provincial cannabis regulations and safe handling requirements.
  • Personal Characteristics and Requirements :

  • Strong customer service skills : positive attitude charisma and confidence in engaging with customers.
  • Quick thinker with creative problem-solving skills.
  • Open-minded and proactive in identifying ways to improve processes and customer experiences.
  • Passionate about creating a safe positive and tailored experience for every customer.
  • Excellent communication skills (both written and verbal) and professional demeanor.
  • Team player dedicated to supporting the stores success and goals.
  • Upholds ethics confidentiality and demonstrates a high level of discretion.
  • Reliable responsible and detail-oriented.
  • Age Requirement : Must be 18 years or older (19 in BC).
  • Reliable transportation to and from work.
  • Job Type :
  • Part-time.
  • Work Location :
  • In person.
  • Why Join Us

    At Nova Cannabis were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder youll be at the forefront of this exciting industry helping customers make informed choices while driving the success of your store.

    Employment Type : Part-Time

    Experience : years

    Vacancy : 1

    Create a job alert for this search

    Keyholder • Fort McMurray, Alberta, Canada

    Get your free, confidential resume review.
    or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.