Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple : deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.
Role and Responsibilities
The Keyholder role includes but is not limited to :
Customer Offering :
- Greet customers upon entrance engage in meaningful conversations and build relationships to understand their specific needs.
- Facilitate a welcoming and positive atmosphere for everyone in the store.
- Educate customers on cannabis products strains consumption methods and safe / responsible usage.
Day-to-Day Operations :
- Promote our culture and brand by participating in merchandising and promotional activities.
- Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
- Maintain a high level of product and service knowledge staying informed on cannabis industry legislation trends and new products.
- Conduct routine store maintenance to ensure cleanliness organization and a professional environment.
- Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
- Monitor inventory levels assist with inventory counts and re-stock products regularly to maintain stock availability.
Regulatory Adherence :
- Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications :
BC : Selling It Right Certification.
- AB : SellSafe Certification and Qualified Cannabis Worker (QCW) status.
- SK : Cannabis Retail Training Program (CRTP).
- MB : Cannabis Retail Worker Training Program (CRWTP).
- ON : CannSell Certification.
- Support and promote Nova Cannabiss and respective provincial regulatory bodies (AGLC / LCRB / SLGA / LGCA / AGCO) social responsibility programs.
- Follow all Occupational Health and Safety (OH&S) policies and procedures.
- Uphold Nova Cannabiss policies standard operating procedures (SOPs) and best practices.
Experience and Qualifications :
- Minimum : 2 years of customer service experience.
- Minimum : 2 years of retail and / or hospitality experience.
- Cannabis liquor or healthcare experience is preferred.
- High School Diploma or equivalent.
- Mandatory Certifications by Province :
BC : Selling It Right Certification.
- AB : SellSafe and Qualified Cannabis Worker (QCW).
- SK : CRTP Certification.
- MB : CRWTP Certification.
- ON : CannSell Certification.
- Ability to pass a Criminal Record Check .
- Working knowledge of provincial cannabis regulations and safe handling requirements.
Personal Characteristics and Requirements :
- Strong customer service skills : positive attitude charisma and confidence in engaging with customers.
- Quick thinker with creative problem-solving skills.
- Open-minded and proactive in identifying ways to improve processes and customer experiences.
- Passionate about creating a safe positive and tailored experience for every customer.
- Excellent communication skills (both written and verbal) and professional demeanor.
- Team player dedicated to supporting the stores success and goals.
- Upholds ethics confidentiality and demonstrates a high level of discretion.
- Reliable responsible and detail-oriented.
- Age Requirement : Must be 18 years or older (19 in BC).
- Reliable transportation to and from work.
Job Type :
Work Location
Value Buds Thickwood
Retail Operations Role descriptions
Keyholder (KH)
Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple : deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.
Role and Responsibilities
The Keyholder role includes but is not limited to :
Customer Offering :
- Greet customers upon entrance engage in meaningful conversations and build relationships to understand their specific needs.
- Facilitate a welcoming and positive atmosphere for everyone in the store.
- Educate customers on cannabis products strains consumption methods and safe / responsible usage.
Day-to-Day Operations :
Promote our culture and brand by participating in merchandising and promotional activities.Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.Maintain a high level of product and service knowledge staying informed on cannabis industry legislation trends and new products.Conduct routine store maintenance to ensure cleanliness organization and a professional environment.Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.Monitor inventory levels assist with inventory counts and re-stock products regularly to maintain stock availability.Regulatory Adherence :
Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications :BC : Selling It Right Certification.
AB : SellSafe Certification and Qualified Cannabis Worker (QCW) status.SK : Cannabis Retail Training Program (CRTP).MB : Cannabis Retail Worker Training Program (CRWTP).ON : CannSell Certification.Support and promote Nova Cannabiss and respective provincial regulatory bodies (AGLC / LCRB / SLGA / LGCA / AGCO) social responsibility programs.Follow all Occupational Health and Safety (OH&S) policies and procedures.Uphold Nova Cannabiss policies standard operating procedures (SOPs) and best practices.Experience and Qualifications :
Minimum : 2 years of customer service experience.Minimum : 2 years of retail and / or hospitality experience.Cannabis liquor or healthcare experience is preferred.High School Diploma or equivalent.Mandatory Certifications by Province :BC : Selling It Right Certification.
AB : SellSafe and Qualified Cannabis Worker (QCW).SK : CRTP Certification.MB : CRWTP Certification.ON : CannSell Certification.Ability to pass a Criminal Record Check .Working knowledge of provincial cannabis regulations and safe handling requirements.Personal Characteristics and Requirements :
Strong customer service skills : positive attitude charisma and confidence in engaging with customers.Quick thinker with creative problem-solving skills.Open-minded and proactive in identifying ways to improve processes and customer experiences.Passionate about creating a safe positive and tailored experience for every customer.Excellent communication skills (both written and verbal) and professional demeanor.Team player dedicated to supporting the stores success and goals.Upholds ethics confidentiality and demonstrates a high level of discretion.Reliable responsible and detail-oriented.Age Requirement : Must be 18 years or older (19 in BC).Reliable transportation to and from work.Job Type :
Part-time.Work Location :
In person.Why Join Us
At Nova Cannabis were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder youll be at the forefront of this exciting industry helping customers make informed choices while driving the success of your store.
Employment Type : Part-Time
Experience : years
Vacancy : 1
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Keyholder • Fort McMurray, Alberta, Canada