Keyholder

Value Buds Drumheller; Drumheller; On-site; CAD 35,000 - 45,000; Full time

Job summary

Value Buds Drumheller is looking for an experienced Keyholder to join our team. In this role, you will be responsible for enhancing customer experiences, ensuring the store's operational readiness, and maintaining an inviting atmosphere. Candidates should possess strong customer service skills and relevant experience in retail or hospitality. Join us in our mission to deliver high-quality cannabis products to our valued customers.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years in retail or hospitality.
• Working knowledge of cannabis regulations.

Responsibilities

• Greet customers and build relationships.
• Educate customers on cannabis products.
• Ensure store cleanliness and maintain inventory.

Skills

Customer service

Engagement

Problem-solving

Education

High School Diploma or equivalent

Valid SellSafe certification

Valid Qualified Cannabis Worker certification

Job description

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

About the Role

Based out of our Value Buds Drumheller location in Drumheller, AB, we are looking for an experienced Keyholders who can handle curveballs like champs. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock product regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGLC’s (Alberta Gaming and Liquor Commission) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid SellSafe certification
• Valid Qualified Cannabis Worker certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 18 years of age or older
• Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.