Keyholder

SNDL Inc.; Burlington; On-site; CAD 30,000 - 40,000; Part time

Job summary

SNDL Inc. is seeking a passionate and experienced Keyholder for their Value Buds Maple Mews location in Burlington. The ideal candidate will possess excellent customer service skills, a strong knowledge of cannabis products, and a commitment to fostering a positive shopping experience. This part-time role includes responsibilities such as engaging customers, managing day-to-day operations, and adhering to industry regulations.

Qualifications

• Minimum 2 years of customer service experience required.
• Retail and/or hospitality experience strongly preferred.
• Knowledge of cannabis regulations in Ontario is vital.

Responsibilities

• Greet and educate customers about cannabis products.
• Participate in merchandising and promotional activities.
• Ensure compliance with OH&S policies and store cleanliness.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma or equivalent

Valid CannSell certification

Job description

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Work Location

Value Buds Maple Mews, Burlington

Based out of our Value Buds Maple Mews - Burlington, Ontario, we are looking for an experienced Keyholder who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods
  
  

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock products regularly
  
  

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices
  
  

Experience And Qualifications

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario
  
  

Personal Characteristics And Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work
  
  

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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