Key Technical Account Manager

Priceline; Winnipeg; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Key Technical Account Manager, where you’ll manage technical relationships and advocate for partners. This role emphasizes seamless API integration and partnership growth, allowing you to leverage your analytical skills to enhance the partner experience. You'll be at the forefront of driving innovative solutions in a dynamic environment, working closely with internal teams to ensure successful implementations. If you thrive in a collaborative atmosphere and are passionate about technology, this is the perfect opportunity to make a significant impact in the travel industry.

Qualifications

• 2-5 years experience in technology or project management.
• Expertise in API data analysis and troubleshooting.
• Strong organizational and communication skills.

Responsibilities

• Manage technical partner relationships and API implementations.
• Analyze API data to improve partner performance.
• Drive adoption of new API features and optimize processes.

Skills

API Integration

SQL

JSON Schema

Postman

GraphQL

Data Analysis

Problem Solving

Communication Skills

Project Management

Education

Bachelor's Degree in Technology, Marketing, Business or Project Management

Tools

Splunk

New Relic

Job description

This role is eligible for our hybrid work model: 2 days in-office

Key Technical Account Manager (API Trailblazer)

Whether it’s hotels, rental cars, flights, our Lines of Business develop the relationships we need to generate great deals and then get them to priceline partners. If you thrive in a fast-paced environment, you're in the right place.

Why this job’s a big deal:

At Priceline Partner Solutions (PPS), we provide the best travel deals to our Strategic Partners. We need a highly motivated Key Technical Account Manager (API Trailblazer) to manage technical relationships with internal and external partners, focusing on seamless API integration and partnership growth. You'll be a technology guru for our Business team and Partners, advocating for their needs and ensuring an industry-leading partner experience.

In this role you will:

1. Manage technical partner relationships, acting as the main Subject Matter Expert (SME) for API implementation.
2. Interact with partners to identify the best PPS travel API solutions and facilitate quick go-to-market for integration.
3. Handle the full implementation cycle: onboarding, development, post-launch, and growth.
4. Troubleshoot partner issues, identify root causes, and work towards resolutions.
5. Participate in triage calls with the API technical team, prioritize JIRA tickets, and report back to the Account Growth team.
6. Become proficient with all travel product APIs (hotel, car, and air).
7. Communicate effectively with partners on downtime/outages.
8. Conduct technical business reviews to grow partnerships.
9. Drive adoption of new API features and monitor API traffic for trends.
10. Conduct site review/QA for partner integrations and assist in account setup.
11. Analyze API data using tools like Splunk and New Relic to understand partner performance and identify growth opportunities.
12. Contribute to API capacity optimization and identify process improvements for partner onboarding and API integration.
13. Document processes and best practices related to API implementation and data analysis.
14. Act as a key point of contact and advocate for partners, collaborating with internal teams to define and prioritize new API features.
15. Focus on improving processes and response times for seamless partner launches.
16. Identify key indicators of successful API integration.
17. Demonstrate initiative and leadership in improving API offerings and driving projects to completion.

Who you are:

1. Someone who enjoys working with partners and teams to achieve great results.
2. A minimum of 2-5 years work experience in technology, marketing, business or project management.
3. Comfortable using SQL, JSON schema, Postman and other related technologies with familiarity on graphQL.
4. Enjoys analyzing technical data to improve partner and customer experience.
5. Understands the importance of a successful onboarding process.
6. Strong organizational skills to support multiple partners.
7. Demonstrated expertise in API data analysis, Splunk, and New Relic.
8. Solid understanding of API technology concepts and integration processes.
9. Exceptional communication skills, both written and verbal.
10. Strong initiative, problem-solving, and relationship-building skills.
11. A dynamic learning mindset, adaptable to change and ambiguity.
12. Autonomous and able to work independently, with strong troubleshooting and project leadership abilities.
13. Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.
14. The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

Who we are WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Flexible work at Priceline

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Diversity and Inclusion are a Big Deal!

To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix!

Applying for this position

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