Key Lead - Metropolis at Metrotown, Hollister

AFH Canada Stores Co.; Burnaby; On-site; CAD 22,041 - 30,307; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Job summary

AFH Canada Stores Co. is seeking a Key Lead in Burnaby, responsible for ensuring quality customer experiences as a Floor Supervisor and guiding the team to achieve sales goals.

The role offers flexible hours (12–16 hours per week) with opportunities for career advancement, training, and a quarterly sales incentive bonus. Candidates should have retail experience and strong customer focus while demonstrating exceptional interpersonal skills.

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory/management experience is required.
• Ability to engage in multiple tasks effectively.
• Strong work ethic essential.

Responsibilities

• Supervise store operations and ensure quality customer experience.
• Perform opening and closing routines.
• Operate POS systems and fulfill OMNI channel orders.
• Build and maintain visual displays.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of fashion trends

Energy and assertiveness

Initiative and confidence

Adaptability and flexibility

Detail-oriented multitasking

Applied learning and proactive thinking

Education

High School Diploma/G.E.D. equivalent

Job description

Overview

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and the team’s achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Work Schedule Requirements

Schedule will vary weekly but you should expect to work at least 12–16 hours per week. Availability on Saturdays and Sundays as well as certain holidays is required. During peak timeframes, hours will increase to support business needs.

What It Takes

• Education: High School Diploma/G.E.D. equivalent preferred.
• Retail experience: At least 1 year of retail experience preferred.
• Supervisor/Managerial experience: No supervisory/management experience is required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development

Company & Equal Opportunity

Abercrombie & Fitch Co. (A&F Co.) is an equal opportunity employer.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie and Hollister brands, across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. See what it’s like to #WorkAtANF.