KEY HOLDER - ROBSON

Herschel Supply Company; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail brand is seeking a Key Holder in Vancouver to lead store operations, enhance customer experiences, and coach team members. This role requires retail experience and strong leadership skills, with a wage of $18.20 to $21 per hour depending on experience. Flexibility in scheduling, especially weekends and evenings, is essential.

Qualifications

• Previous retail experience, preferably as a Key Holder or established Sales Associate.
• Friendly, authentic, and confident in creating next-level customer experiences.
• Flexible to work weekends, evenings, and holidays.

Responsibilities

• Open and close the store, ensuring smooth operations.
• Lead the sales floor and coach team members.
• Handle customer concerns effectively and positively.

Skills

Leadership

Customer service

Communication

Organizational skills

Sales experience

Job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

We’re looking for a natural leader and strong connector to join the Herschel Supply Co. retail crew as a Key Holder. This role is a step up from Sales Associate, with added responsibility for leading the floor, supporting daily operations, and keeping the vibe high when store management is away. You’ll set the tone on shift, coach team members, and ensure every customer leaves with a standout Herschel experience. Reporting to the Store Manager and Assistant Store Manager, you’ll play a key role in bringing our brand to life in-store, while helping the team succeed together.

A DAY IN THE LIFE

At Herschel, every day brings something new - and as a Key Holder, you’re right at the center of it all. You’ll balance customer experience, sales, and team leadership, making sure the store runs smoothly and the energy stays high.

Here’s what your day might look like:

• Open and close the store, keeping everything running properly and on time
• Lead the sales floor, setting the pace and delegating tasks as needed
• Jump in to serve customers with authentic energy and strong product knowledge
• Coach and support Sales Associates, giving feedback and encouragement throughout the shift
• Keep the store looking sharp: clean, organized, and merchandised to standard
• Stay on top of stock - from receiving shipments to restocking and prepping the floor
• Run transactions with accuracy and confidence on POS and mobile systems
• Drive results by keeping KPIs top of mind and inspiring the team to hit goals together
• Be the go-to support for customer concerns, turning challenges into positive outcomes
• Stay connected to new product launches, brand initiatives, and store events - and help bring them to life with your team

ABOUT YOU

• A natural leader who can energize and motivate others
• Previous retail experience (Key Holder or established Sales Associate level preferred)
• Friendly, authentic, and confident in creating next-level customer experiences
• Strong communication skills - you can coach teammates as easily as you can connect with customers
• Organized and reliable, with the ability to juggle multiple priorities
• Comfortable making decisions on the floor when leadership isn’t present
• Flexible to work weekends, evenings, holidays, and special events
• Results-driven with a growth mindset - open to feedback and always looking to learn
• Visual merchandising or inventory experience is a strong asset

AVAILABILITY

Full time Key Holders are expected to work 25-40 hours per week, with flexibility to work opening and closing shifts, evenings, weekends, holidays, and special events. Availability on at least one full weekend day is required. Open availability on Monday's and Wednesday's is essential for this particular role.

WAGE BAND

$18.20 - $21 per hour depending on experience.

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.