Key Holder- Ottawa

Brand Momentum; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading company is seeking a passionate Key Holder to join their retail team in the Lindt Chocolate Shop in Ottawa. The role requires proven retail experience and a love for chocolate, focusing on delivering exceptional customer service and achieving sales targets. Flexible hours averaging 10-15 hours per week provide an engaging work environment for those who enjoy working with customers.

Qualifications

• Proven experience in retail sales or similar role.
• Ability to perform under pressure and handle customer complaints.
• A friendly and energetic personality with a focus on customer service.

Responsibilities

• Ensure customer satisfaction through excellent service.
• Drive sales and meet sales targets.
• Act as a brand ambassador and assist with inventory duties.

Skills

Customer service

Sales principles

Communication

Interpersonal skills

Flexibility

Education

High school diploma

Tools

POS transactions

Job description

Are you looking for a part-time job? Do you have a passion for chocolate? We have the perfect job for you! Join our retail team of chocolate ambassadors who strive to provide the best consumer experience in our Lindt Chocolate Shops. We are currently recruiting for a Key Holder to join our retail team at theLindt Chocolate Shop inOttawa

Hours: 10-15 hours per week

Location: 1763 St. Laurent Blvd Ottawa, ON

Key responsibilities:

• Ensure high levels of customer satisfaction through excellent service
• Assess customer's needs and provide assistance and information on product features
• Welcome customers to the store and answer their questions
• Go the extra “mile” to drive sales
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Cross sell products
• Handle returns of merchandise
• Build trusted relationships with customers
• Comply with inventory control procedures and visual merchandising standards
• Act as a brand ambassador for our products
• Act as a team member to achieve sales targets and goals
• Opening and closing procedures
• Support with cash handling and inventory duties including restocking of products
• Assist with corporate gifting
• Other duties as assigned
• Prepare Daily Bank Deposits
• Hired, trained and evaluated personnel in sales and marketing.

Qualifications:

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of customer service practices and sales principles
• Track record of achieving sales targets
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school diploma
• A passion for chocolate!

We thank all those who have applied, however only the selected candidates will be contacted. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

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