Key Holder New Burnaby, BC

Club Monaco Corp; Burnaby; On-site; CAD 35,000 - 45,000; Full time

Job summary

A lifestyle brand is seeking a Keyholder in Burnaby to enhance customer service and support retail operations. The ideal candidate will have 1-2 years of retail experience, strong communication skills, and the ability to supervise staff. This position requires dedication to customer satisfaction and sales productivity, alongside operational responsibilities. Join a dynamic team that values personal growth and operational excellence.

Qualifications

• Minimum of 1-2 years of retail experience.
• Strong English communication skills, multilingual is a plus.
• Ability to make effective autonomous decisions.

Responsibilities

• Deliver on customer service expectations.
• Assist in training new associates.
• Supervise sales floor in the absence of a store manager.

Skills

Retail experience

Excellent interpersonal skills

English communication

Organizational skills

Goal oriented

Job description

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites : mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Customer Experience

• Protect the customer experience in all areas
• Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
• Ensure daily monitoring and execution of sales
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guidelines
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Assist in conflict resolution with client issues
• Communicate product and customer feedback to managers
• Achieve personal SPH goals

People

Support management team with training new associates on customer service standards and product knowledge

Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor

Supervise and develop sales associates as necessary

Operational Standards

Responsible for all opening / closing procedures of the store on all designated shifts as per the store hours of operation

Ensure strict compliance and adhering to the application of policies and procedure

Key Holders will be able to process returns, but cannot execute employee purchases

Assists the Management Team with inventory preparations and participate in the actual Inventory

Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation / Store Maintenance

Actively participate in all merchandising activities including, but not limited to : daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips

Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills and Requirements

Must have a minimum of 1-2 years of retail experience

Excellent interpersonal skills supporting a team environment

Strong English communication - verbal and written / Multilingual is a plus

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Ability to recognize and react to changing work demands

Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

Goal oriented : ability to stay focused on creating winning results

Dedicated to high levels of Customer Service and Sales Productivity

On the job special projects that have developed depth of related experience an asset

Physical Demands :

Hours / days of work can be varied due to the demands of the business

Must be able to work shift standing and walking and able to lift approx. 20 lbs.

Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

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