Key Holder

Club Monaco; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A renowned retail brand in Vancouver is seeking a part-time Key Holder responsible for achieving client relation goals and supporting store operations. This role requires excellent interpersonal skills and a minimum of 1 year of retail experience. You will assist in training new associates and supervise the sales floor as needed. Pay is $19 per hour with a schedule of 18-30 hours per week.

Qualifications

• Minimum 1 year of retail experience.
• Excellent English communication, both verbal and written.
• Strong planning and organizational skills.

Responsibilities

• Help achieve client relation goals to drive sales.
• Assist in training new associates on product knowledge.
• Supervise sales floor in absence of a store manager.

Skills

Retail experience

Excellent interpersonal skills

English communication skills

Time management

Organizational skills

Job description

Overview

Develop professional skills that will contribute to the successful financial growth of the company. Develop skills and be responsible for supporting the goals of the company and individual store. Participate in the company’s customer service expectations, operational and loss prevention procedures, and human resource process. Assist Managers with their responsibilities in order to meet the standards and expectations of their roles. Assist in training of new sales associates. Learn to execute the responsibilities of this job description, including merchandising, inventory or project related functions.

Responsibilities

• Help achieve client relation goals in order to drive sales and maintain customer focus
• Protect the customer experience in all areas
• Assist in training new associates on product knowledge for staff
• Ensure compliance with all policies and procedures
• Ensure daily monitoring and execution of sales
• Execute and communicate product moves and markdowns
• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• 50% of the Key holder’s time is spent on daily responsibilities that are non-supervisory in nature
• Key Holders will be able to process returns, but cannot execute employee purchases

Skills and Requirements

Must have a minimum of 1 year of retail experience
Excellent interpersonal skills supporting a team environment
Excellent English communication - verbal and written
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Job Type: Part-time

Pay: $19.00 per hour

Expected hours: 18-30 per week

Start Date: August 24th, 2025

Schedule

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to commute/relocate

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience

• Retail management: 1 year (required)