Key Accounts Claims Advisor (Kent)

Cryer Baker Recruitment Ltd.; Edmonton; On-site; GBP 28,000; Full time

Job summary

An exciting opportunity awaits at a client-focused independent brokerage that specializes in bespoke insurance schemes. As a Key Accounts Commercial Claims Advisor, you will play a vital role in ensuring customer satisfaction by advising clients throughout the claims process. This award-winning organization is committed to employee development and offers a supportive environment for career growth. Join a passionate team dedicated to helping clients make informed insurance decisions and be part of a company that values your expertise and enthusiasm. This is a fantastic time to join and contribute to their ongoing success.

Benefits

Excellent staff benefits

Qualifications

• Technical and commercial insurance knowledge is essential.
• Claims experience in motor, liabilities, and property is desirable.

Responsibilities

• Advise key account clients on claims to ensure customer satisfaction.
• Manage claims efficiently and keep systems updated with relevant information.
• Provide reports on claims history to Account Executives.

Skills

Excellent communication skills

Organised and systematic approach

Attention to detail

Self-starter and self-motivated

Tools

OpenGi management operating system

Job description

An exciting opportunity has arisen to work in the company’s head office in Kent as a Key Accounts Commercial Claims Advisor. This brokerage is proudly independent where they are a very client focused organisation specialising in many bespoke insurance schemes and products. There is currently a big push by the company for development this year and it is therefore a very good and exciting time to join this organisation.

Working for this brokerage who have won several insurance awards over the last few years, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs. They’re passionate about helping their customers and employees move on and up in life and business. They pride themselves on investing in our employee's talent to ensure that great people build great careers with them.

JOB OBJECTIVE:

To assist the claims team in achieving their targets in line with company objectives.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. You will advise and update our key account clients on all relevant events and discussions during the claim ensuring complete customer happiness.
2. You will regularly assess the status of claims with clients, insurers, recovery agents, and solicitors and ensure that all parties are informed of progress or chased for updates as necessary.
3. You will run claims efficiently and keep the system updated with all relevant information.
4. You process all claim notifications, further advices, and collections following our team’s procedures.
5. You will need to be someone with super administrative skills who will be task focused and want to develop and cultivate their career with us.
6. Providing necessary reports to Account Executives on claims history and other information prior.
7. You will be managing and maintaining the claims diary on the OpenGi system as well as other databases.

REQUIREMENTS:

1. Technical and commercial insurance knowledge.
2. Claims experience (motor, liabilities, and property desirable).
3. Excellent communication skills.
4. Organised and systematic approach to work.
5. Good attention to detail.
6. Self-starter and self-motivated in the working environment.
7. Knowledge and understanding of OpenGi management operating system (desirable).

Attractive basic salary up to £28k, plus excellent staff benefits in addition.

For further information please contact Andy Baker on 07834 596414/0113 4931720 or email [e-mail].