Key Account Specialist - Bilingual English and Mandarin

UniUni Logistics; Vancouver; On-site; CAD 40,000 - 45,000; Full time

Job summary

A logistics company is seeking a Customer Service Representative to manage key accounts and provide tailored solutions. The ideal candidate must have at least 1 year of experience in a related customer service role, excellent communication skills, and the ability to analyze data effectively. The position offers a salary between $40,000 and $45,000 CAD, alongside benefits such as medical insurance and paid time off.

Benefits

Dental insurance

Vision insurance

Medical insurance

Paid holiday

Paid time off

Paid sick leave

Management training program

Qualifications

• Minimum 1 year of experience in customer service or key account position in a related industry.
• Experience in inventory, warehouse, or logistics is a plus.
• Good command of written and spoken English.

Responsibilities

• Develop customized solutions based on key clients' needs.
• Prepare quotations applying the pricing policy.
• Monitor parcel status and report to clients.

Skills

Customer-oriented

Excellent communication skills

Good leadership skills

Excellent data analysis

Good time management

Education

Bachelor’s degree in Business Administration or relevant field

Job description

Overview

Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story

Responsibilities

• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Prepare quotations for the targeted accounts applying the pricing policy and market intelligence
• Create and update customer SOPs for key account clients
• Regular performance review meeting with Key Account clients
• Monitor the status of parcels (track and trace), and report to Key account customers
• Weekly and monthly KPI Delivery / Dispatch Rate Performance report to key accounts
• Data analysis and find the root cause for corrective actions based on tracking & tracing report from key account customers
• Prepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issue
• Review claims from Key Account Customers
• To take up additional tasks as assigned
• Back up for other team members when necessary

Qualifications

• Minimum 1 year of experience in customer service or key account position in a related industry
• Experience in inventory, warehouse, or logistics is a plus
• Bachelor’s degree in Business Administration or a relevant field
• Excellent data analysis and reporting ability
• Excellent communication and interpersonal skills
• Proactive, resourceful, responsible, independent, and assertive
• Good leadership and problem-solving skills
• Good time management and organizational skills
• Customer-oriented
• Good team player
• Good report writing skills
• Good presentation skills (preferred)
• Good command of written and spoken English
• Good command of Mandarin
• Basic geography knowledge

Benefits

• Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
• Salary up to $40,000 to $45,000 CAD