Key Account Specialist - Bilingual English and Mandarin

UniUni Logistics; Calgary; On-site; CAD 40,000 - 42,000; Full time

Job summary

A leading logistics company in Canada seeks a Customer Service Representative to manage key accounts and enhance client satisfaction. The role involves developing client solutions, preparing reports, and ensuring timely communication. Applicants should have a bachelor's degree in business administration and strong analytical skills with at least one year of experience in a related field.

Benefits

Dental insurance

Vision insurance

Medical insurance

Paid holiday

Paid time off

Paid sick leave

Management training program

Qualifications

• Minimum 1 year of experience in customer service or key account position in a related industry.
• Experience in inventory, warehouse, or logistics is a plus.
• Good command of written and spoken English; Mandarin is preferred.

Responsibilities

• Developing customized solutions for key clients.
• Preparing quotes and monitoring customer needs.
• Analyzing data to find corrective actions based on performance metrics.

Skills

Data analysis

Communication

Interpersonal skills

Problem-solving

Time management

Organizational skills

Leadership

Education

Bachelor’s degree in Business Administration

Job description

Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story

Responsibilities:

• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Prepare quotations for the targeted accounts applying the pricing policy and market intelligence
• Create and update customer SOPs for key account clients
• Regular performance review meeting with Key Account clients
• Monitor the status of parcels (track and trace), and report to Key account customers
• Weekly and monthly KPI Delivery / Dispatch Rate Performance report to key accounts
• Data analysis and find the root cause for corrective actions based on tracking & tracing report from key account customers
• Prepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issue
• Review claims from Key Account Customers
• To take up additional tasks as assigned
• Back up for other team members when necessary

Qualifications

• Minimum 1 year of experience in customer service or key account position in a related industry
• Experience in inventory, warehouse, or logistics is a plus
• Bachelor’s degree in Business Administration or a relevant field
• Excellent data analysis and reporting ability
• Excellent communication and interpersonal skills
• Proactive, resourceful, responsible, independent, and assertive
• Good leadership and problem-solving skills
• Good time management and organizational skills
• Customer-oriented
• Good team player
• Good report writing skills
• Good presentation skills (preferred)
• Good command of written and spoken English
• Good command of Mandarin
• Basic geography knowledge

• Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
• Salary up to $40,000 to $42,000 CAD