Key Account Manager, Mining

Careermine; Vaughan; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Toromont Cat is seeking a Mining Key Account Manager to maintain and grow key mining customer partnerships through comprehensive service solutions. You will manage a territory, visit sites, and coordinate with service, parts, and procurement teams to align budgets and product support objectives.

The role offers flexibility with multiple locations across Eastern Canada, a safety-first culture, and opportunities to leverage the Caterpillar premium brand.

Qualifications

• Post-secondary education in mining, mechanical, or geological engineering; 3+ years in mining/mineral industry.
• Knowledge of underground and surface mining equipment and operations processes.
• Safety consciousness, customer-centric, diplomatic and collaborative with strong presentation skills.
• Willingness to travel across Canada; bilingual English & French preferred.

Responsibilities

• Manage the assigned territory with new and existing accounts to meet company goals.
• Develop and maintain customer relationships through on-site visits.
• Coordinate quarterly mine site partnership meetings with branch, mine and procurement.
• Prospect for new mining customers and provide quotes and product details.
• Ensure Caterpillar and Toromont Cat partnerships are executed in good faith by all parties.

Skills

Customer relationship management

Negotiation

Presentation skills

Analytical thinking

Communication skills

Education

Mining/geological/mechanical engineering

Tools

Microsoft Office

Job description

The Mining Key Account Manager will maintain and enhance the business partnership between Toromont Cat and our major mining customers by providing complete customer service solutions to local mining operations, to help reduce total cost.

This role can be done from multiple locations.

Pay type: Full time, Permanent

Compensation: Commissioned

The listed target compensation includes commissions and other variable pay components and reflects expected annual earnings. It represents just one part of our total rewards package, and additional performance-based bonuses or other elements may also apply.

As a Key Account Manager, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Participate in safe and healthy work behaviours and practices at all times in support of Toromont's Health and Safety Policy/Programs objectives and initiatives
• Manage the assigned territory with new and existing accounts to ensure Company goals and values are met
• Develop and maintain customer relationships through regular on site visits
• Manage relationships with the Service and Maintenance Managers to ensure annual parts and service budgets are aligned with customer's projected needs
• Create and monitor sales objectives in collaboration with the team and Branch Manager
• Assist our Regional Branch with day to day site specific requests including asset management for services, CSA contracts, parts planning and Toromont Cat's line of solutions
• Prospect for new mining customers and provide quotes, warranty details and other product information
• Coordinate quarterly mine site partnership meetings with branch, mine and procurement representation accordingly
• Partner with engineering firms on related expansion projects
• Assist Mining Fleet Analysts with cost reduction projects and ensure the Product Support Team has the necessary resources to execute on the expected deliverables
• Develop strong relationships with supplier/manufacturer sales representatives to continually promote our product lines
• Ensure that Caterpillar and Toromont Cat partnership agreements are executed in good faith by all organizations

Must-haves for this role:

• Post-Secondary Education (mining, mechanical, geological engineering preferred) and 3+ year experience in the mining/mineral industry
• Solid knowledge of underground, surface mining equipment and operations processes (related WHMIS and Common Core training)
• Technical industry knowledge related to mining process or heavy mobile equipment
• Safety conscious, customer-centric, flexible, diplomatic and collaborative with excellent presentation skills
• Influential leader with strong negotiation, superior interpersonal and communication skills
• Proven ability to develop and nurture trusted and long term partnerships internally, externally and at all levels (mine operations to executive level)
• Analytical with enhanced listening and problem solving skills, current on market conditions and business drivers
• Deliver results in a fast-paced, demanding and deadline driven environment
• Motivate others to adapt to changing priorities and environments
• Solid business and financial acumen with a sense of urgency and attention to detail
• Computer literate with proficiency in Microsoft Applications and other customer programs
• Bilingual (English & French) preferred
• Willing and able to travel extensively throughout Canada and a valid Driver's Licence and clean Driver's Abstract

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.