Key Account Manager - Hair Professional

Henkel Corporation; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global consumer goods company in Montreal is seeking a Key Account Manager to implement sales strategies and manage key accounts. The ideal candidate is bilingual in French and English and has a bachelor's degree in business. Responsibilities include leading the sales cycle and building strong client relationships. Join us to have a meaningful impact and enjoy flexible work policies.

Benefits

Work-Life Balance: flexible work policies

Retirement plans and bonuses

Career growth and international opportunities

Qualifications

• Minimum 3 years of related experience.
• Valid driver’s license required.
• Ability to listen and resolve customer concerns.

Responsibilities

• Implement the company's sales strategy with customers.
• Lead and manage the full sales cycle.
• Monitor and report on competitor activities.
• Create a customer-centric approach to acquire new clients.

Skills

Bilingual French and English

Customer focus

Empathetic questioning

Building relationships

Education

Bachelor's degree in business

Job description

Join to apply for the Key Account Manager - Hair Professional role at Henkel

Direct message the job poster from Henkel

Recruitment Partner | Henkel Corporation

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability, and collaboration. With trusted brands like Persil, ‘all, Loctite, Snuggle, and Schwarzkopf, and cutting-edge technologies, you’ll have numerous opportunities to explore new paths and grow.

This position is within our Consumer Brands business unit, where we empower employees to bring the best hair products to people worldwide.

Dare to learn new skills, advance your career, and make an impact at Henkel.

What you’ll do

• Implement the company's sales strategy with customers; develop and execute annual sales plans, including Key Business Indicator (KBI) sales, market share, and education objectives.
• Lead and participate in the full sales cycle: prospecting, pricing, lead generation, presentations, negotiations, client meetings, proposal writing, relationship building, and account management.
• Monitor and report on competitor activities, including innovation, loyalty programs, sales incentives, and education programs.
• Manage and develop key customer business plans with support from Distributor Sales Consultants (DSCs), covering about 40 key accounts. Plans include brand analysis, growth goals, loyalty programs, and aligned education plans.
• Create a customer-centric approach to acquire new clients by proactively building salon target lists with DSCs, aligning with the Commercial Director, considering salon profiles, purchase potential, and investment.
• Support and facilitate the execution of education plans and key activities for each key account.
• Maintain and update call cycles regularly.
• Participate in special events, in-salon activities, distributor engagements, and across sales, marketing, and education sectors.
• Conduct DSC training, lead sales meetings, support distributor shows, and attend industry events.
• Identify new educational product needs and train sales teams on competitive advantages.
• Partner with the Field Education Manager to develop training programs for client cosmetology educators to ensure successful implementation.

What makes you a good fit

• Bachelor's degree, preferably in business
• Minimum 3 years of related experience
• Must be bilingual in French and English
• Valid driver’s license
• Customer focus: ability to listen, build relationships, resolve concerns, and document interactions
• Empathic questioning to discover customer needs, offering options, and implementing solutions to foster loyalty
• Engage coworkers to develop strategies that meet customer needs and prevent issues, developing responsive systems

Benefits of joining Henkel

• Work-Life Balance: flexible and hybrid work policies, holidays, volunteer days
• Financial: retirement plans, employee share plans, bonuses, awards
• Family Support: parental leave, fertility support, adoption reimbursement, childcare, scholarships
• Career Growth: international opportunities, skills courses, tuition reimbursement

Henkel does not accept unsolicited resumes from search firms or agencies. Resumes sent unsolicited are Henkel property, and no fees will be paid.

Henkel is an equal opportunity employer, evaluating applicants regardless of race, religion, sex, age, national origin, disability, veteran status, genetic info, or other protected categories.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Manufacturing

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