Key Account Manager (GTA) - Walmart

Freudenberg Home and Cleaning Solutions; Mississauga; Sur place; CAD 90 000 - 130 000; Plein temps

Résumé du poste

Freudenberg Home and Cleaning Solutions in Canada seeks a proactive Key Account Manager to drive profitable growth across strategic retail accounts, including Walmart, Costco, and other nationwide retailers. You will own customer plans, manage full P&L, and coordinate with Sales, Trade Marketing, Marketing, Finance, and Supply Chain to align priorities.

The role requires strong customer understanding, forecasting discipline, and negotiation skills to translate market and POS insights into growth

Qualifications

• Bachelor’s degree in Business, Marketing, Commerce, or a related field is preferred.
• Home office located in or near Mississauga, Ontario, Canada with the ability to travel to Walmart approximately twice per month.
• 2+ years of experience in Key Account Management, Sales, Category Management, Customer Business Development, or related CPG commercial roles.
• Proven success managing major retail accounts, with Walmart being the strongest preference.
• Experience forecasting, trade investment, customer negotiations, promotional planning, and customer business reviews.
• Advanced Excel proficiency and familiarity with analytic tools such as Luminate/Scintilla or Retail Link, NielsenIQ, Circana, and PAWA.

Responsabilités

• Manage sales, profitability, market share, trade investment, and execution for assigned strategic retail accounts, owning and managing the full P&L.
• Build and maintain strong customer relationships while acting as the primary day-to-day contact for assigned accounts.
• Develop and execute customer plans and Joint Business Plans aligned with customer priorities and Company commercial objectives.
• Identify and pursue growth opportunities across retail and e-commerce, including distribution, merchandising, pricing, promotion, and innovation.
• Lead pricing, promotion, merchandising, distribution, and trade investment negotiations to support profitable growth and customer alignment.
• Develop and maintain accurate customer forecasts and demand plans, partnering with Demand Planning to improve service levels, inventory performance, and risk visibility.
• Analyze sales, POS, market, inventory, replenishment, promotional, and financial data to identify opportunities, risks, and recommended actions.
• Own annual trade and promotional plans, optimizing investments to maximize ROI and profitability.
• Conduct customer and internal business reviews with clear insights, implications, and recommendations.
• Partner with Marketing, Trade Marketing, Finance, Supply Chain, Operations, Customer Service, and brokers to support launches, promotions, customer commitments, and growth initiatives.

Connaissances

Customer relationship management

Forecasting

Negotiation

Analytical thinking

Strategic thinking

Formation

Bachelor’s degree in Business, Marketing, Commerce, or related field

Outils

Luminate/Scintilla

Retail Link

NielsenIQ

Circana

PAWA

Description du poste

The Key Account Manager (KAM) drives profitable growth across strategic retail accounts by developing customer plans, managing key relationships, and delivering sales, profit, market share, trade investment, and execution objectives.

As the primary customer contact, the KAM owns the customer business plan and collaborates with Sales, Trade Marketing, Marketing, Finance, Supply Chain, Operations, Customer Service, and broker partners to align customer priorities with Company commercial objectives.

This role requires strong customer understanding, financial and analytical acumen, negotiation capability, forecasting discipline, and the ability to translate market, customer, POS, inventory, and competitive insights into actionable growth strategies across retail and e-commerce.

Responsibilities

• Manage sales, profitability, market share, trade investment, and execution for assigned strategic retail accounts, owning and managing the full P&L.
• Build and maintain strong customer relationships while acting as the primary day-to-day contact for assigned accounts.
• Develop and execute customer plans and Joint Business Plans aligned with customer priorities and Company commercial objectives.
• Identify and pursue growth opportunities across retail and e-commerce, including distribution, merchandising, pricing, promotion, and innovation.
• Lead pricing, promotion, merchandising, distribution, and trade investment negotiations to support profitable growth and customer alignment.
• Develop and maintain accurate customer forecasts and demand plans, partnering with Demand Planning to improve service levels, inventory performance, and risk visibility. Monitor customer inventory positions, order patterns, pricing, competitive activity, and replenishment trends to proactively manage performance.
• Analyze sales, POS, market, inventory, replenishment, promotional, and financial data to identify opportunities, risks, and recommended actions. Leverage customer, market, syndicated, and point-of-sale data to support strategic planning, selling stories, and fact-based business recommendations.
• Own annual trade and promotional plans, optimizing investments to maximize ROI and profitability.
• Conduct customer and internal business reviews with clear insights, implications, and recommendations.
• Partner with Marketing, Trade Marketing, Finance, Supply Chain, Operations, Customer Service, and brokers to support launches, promotions, customer commitments, and growth initiatives.

Qualifications

• Bachelor’s degree in Business, Marketing, Commerce, or a related field preferred.
• Home office located in or near Mississauga, Ontario, Canada with the ability to travel to Walmart approximately twice per month. Other travel as business needs require (customer meetings, business reviews, market visits, and industry events within Canada and the United States).
• 2+ years of experience in Key Account Management, Sales, Category Management, Customer Business Development, or related CPG commercial roles.
• Proven success managing major retail accounts, with Walmart being the strongest preference. Related accounts may include Costco, Loblaw, DIY, Grocery, Club, or other national retail customers. Experience working with national and/or global accounts and cross-functional internal teams preferred. Established understanding of the customer environment, categories, routes-to-market, competitive landscape, and retailer operating models.
• Experience managing forecasting, trade investment, customer negotiations, promotional planning, and customer business reviews.
• Advanced Excel proficiency and familiarity with customer portals and analytic tools such as Luminate/Scintilla or Retail Link, Costco Vendor Portal, NielsenIQ, Circana, and PAWA.
• Excellent negotiation, communication, relationship-management, and influencing skills with internal and external stakeholders.
• Strong analytical and financial acumen; able to interpret sales, POS, market, inventory, promotional, and P&L data to make fact-based recommendations, with demonstrated ability to manage a customer P&L.
• Critical, analytical, strategic, and creative thinker who can think on their feet and develop solutions when challenges arise. Highly organized, results-driven, self-motivated, and able to manage multiple priorities with urgency and accountability.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Group is a privately held global organization headquartered in Germany. With a presence in 60 countries and a workforce exceeding 50,000 employees, the Freudenberg Group operates across 40 distinct market segments and generates annual sales of more than €11 billion. Freudenberg Home and Cleaning Solutions (FHCS), also known as Freudenberg Household Products (FHP) in North America, is a company of the Freudenberg Group and consists of two business areas: the consumer business and the professional applications business. In both segments, we drive innovation for cleaning systems, household and laundry care products. In fiscal year 2024, we achieved sales of more than 1.3 billion euros. As part of a family-run group of companies with a history spanning over 175 years, at FHCS we develop products that make places cleaner - and life a little easier. We have a passion for cleaning that drives everything we do.

With our two business divisions, Consumer and Professional, we have a powerful brand portfolio. Since 1948, we have been expanding continuously and are now represented in 35 countries with the products of our nine brands. In the U.S., O-Cedar is our established consumer brand, while in Canada, it's known as Vileda. Our professional product line is marketed under the Vileda Professional brand.

Since 1948, Vileda has helped millions of households around the world keep their homes sparkling clean. Our durable, high-quality products - from microfiber cloths to innovative mops - stand for quality and sustainability. We make cleaning more efficient and environmentally friendly.

Our company culture is based on six core principles that shape our everyday work:

• Multicultural & International: Our teams are placed in over 30 countries. We bring diverse perspectives from around the globe and form an environment which fosters innovation & success.
• Caring & Belonging: Our organization is supportive, valuing and including everyone. We nurture this sense of belonging and care about each employee.
• Co-Creative & Collaborative: Collaboration is at the heart of our Culture. We believe in co-creating solutions by harnessing the collective Creativity, Curiosity & Expertise of our team.
• Achieving & Impacting: Our achiever mindset propels us to overcome challenges and consistently reach new levels. Our actions and initiatives are driven by a desire to create positive, lasting impact.
• Open & Approachable: We foster open communication and approachability. Our leaders value transparency across the organization, encouraging the sharing of ideas freely.
• Acknowledging & Encouraging: We appreciate the unique strengths that everyone brings to our organization. We encourage our employees to grow and achieve their personal and professional goals.

At Freudenberg, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, well-being, and professional growth. From competitive salaries and health insurance to professional development opportunities and work-life balance initiatives, we are committed to providing a rewarding and supportive work environment. Join us and be part of a team that values your contributions and invests in your future.