Key Account Manager, Consumer/Retail

DHL Germany; Mississauga; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading logistics company in Mississauga is seeking an experienced Key Account Manager to manage and grow strategic relationships with key clients in the Consumer Goods and Retail sector. The ideal candidate has at least 5 years of account management experience, strong negotiation skills, and a track record of achieving sales targets. This position offers a competitive salary ranging from CAD 100,000 to 125,000 annually based on experience.

Qualifications

• Minimum of 5 years of experience in key account management, preferably within the Consumer and Retail industry.
• Strong knowledge of market regulations and logistics requirements.
• Proven track record of managing large-scale accounts.

Responsibilities

• Develop and execute strategic account plans for business opportunities.
• Build relationships with key stakeholders at customer organizations.
• Collaborate with internal teams to ensure smooth execution of customer requirements.

Skills

Account management

Communication skills

Negotiation skills

Analytical skills

Education

Bachelor's degree in business administration, Logistics, or related field

Tools

MS Office (PowerPoint, Excel)

Job description

Overview

Role Overview

As a Key Account Manager, you will be responsible for managing and growing strategic relationships with key clients in the sector for Consumer Goods and Retail.

Key Responsibilities

• Develop and execute strategic account plans to maximize business opportunities and achieve sales targets within the sector.
• Build and maintain strong relationships with key stakeholders at customer organizations, including procurement managers, supply chain directors, and executives.
• Identify and understand customer needs and proactively provide innovative logistics solutions to meet those needs.
• Collaborate with internal teams such as operations, customer service, and pricing to ensure smooth execution of customer requirements.
• Conduct regular business reviews with customers to assess performance, address any concerns, and identify growth opportunities.
• Stay updated on industry trends, market conditions, and competitors\' activities to identify potential risks and opportunities.
• Prepare and deliver professional presentations and proposals to clients, showcasing DGF\'s capabilities and value proposition.
• Collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLAs & SOPs).

Skills / Requirements

• Bachelor’s degree in business administration, Logistics, or a related field.
• Minimum of 5 years of experience in key account management, preferably within the Consumer and Retail industry.
• Strong knowledge of the market, including key players, industry regulations, and logistics requirements.
• Proven track record of successfully managing large-scale accounts and achieving sales targets.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers.
• Strong analytical and problem-solving skills, with a strategic mindset.
• Proficiency in MS Office applications, particularly PowerPoint and Excel.
• Willingness to travel as required.

Pay Range

CAD 100,000 - 125,000 CAD annually (Based on Experience)