Key Account Manager (Builder Markets)

Reliance Home Comfort; Burlington; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Training & development

Competitive base pay

Benefits plan

Career progression

President’s Club trip

Diversity & inclusion

Job summary

Reliance Home Comfort is seeking a dynamic Key Account Manager (Builder Markets) to drive new builder customer acquisitions and deepen relationships with Home Builder clients. You will manage a sales pipeline, coordinate with cross-functional teams, and leverage CRM data to exceed KPIs.

The role emphasizes strategic oversight, relationship management, and execution of targeted sales plans, with a focus on growth within Canada.

Qualifications

• Minimum 5+ years of direct selling experience in a business-to-business environment.
• 2+ years of enterprise experience – Account Management and New Customer Acquisition.
• Proven track record of exceeding sales quotas and metrics.
• Strong leadership, communication, and strategic thinking.

Responsibilities

• Learn and grow as part of a caring team.
• Exceed growth targets and KPIs within the territory.
• Execute a 6-step sales process to build and sustain the pipeline.
• Develop and close winning account strategies to acquire Home Builder customers.
• Serve as primary contact for Key Account customers in the portfolio.
• Record pipeline and activity in CRM to maximize performance.
• Analyze competition to improve winning strategies.
• Provide regular reports on pipeline for forecasting and planning.
• Collaborate cross-functionally to align strategies with company goals.
• Participate in industry events to network and identify market trends.
• Provide exceptional service to new and existing customers.
• Maintain in-depth knowledge of Reliance’s Home Builder value proposition.

Skills

Direct selling

Enterprise account management

New customer acquisition

Leadership

Communication

Strategic thinking

Cross-functional collaboration

Education

Bachelor’s degree or college diploma in a related field

Job description

Find Your Limitless with Reliance

By joining Reliance as a Key Account Manager (Builder Markets), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Exceeds assigned growth targets and performance KPIs within the territory
• Executes Reliance’s 6-step sales process (prospect, qualify, align, propose, negotiate, close) to build and sustain the sales pipeline required to consistently deliver above-target performance
• Develops, proposes, and closes winning account sales strategies to generate new Home Builder customer acquisitions and more deeply penetrate existing Home Builder Customer share of wallet
• Primary contact for all Key Account customers assigned to their portfolio and provides specific sales support as required
• Actively utilizes the CRM software to record sales pipeline and activity metrics to maximize performance outcomes
• Analyzes the competitive landscape and leverages knowledge to improve winning account sales strategy
• Provides regular reporting and updates on Home Builder sales pipeline progress to be leveraged in forecasting and large deal implementation planning
• Collaborates cross-functionally with Reliance stakeholders to prepare winning account strategies that align with organizational goals, guidelines, and objectives
• Works cross-functionally with Reliance stakeholders to facilitate efficient implementation of new agreements and/or new opportunities secured through assigned existing Home Builder customer portfolio.
• Participates in industry and customer-related events/tradeshows to network, target new prospects, identify market trends, and needs relevant to assigned Home Builder customers
• Provides exceptional service to all new and existing customers
• Develops and maintains in-depth knowledge of Reliance’s Home Builder value proposition, including products and services offered and the value they create
• Other duties as required

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
• Minimum 5+ years of direct selling sales experience within a business-to-business environment
• 2+ years of successful enterprise experience – Account Management and New Customer Acquisition
• Bachelor’s degree or college diploma in a related field
• Proven track record of success exceeding sales quotas and sales metrics
• Results-driven individual who takes initiative and accountability to continuously improve business outcomes
• Strong leadership skills with the ability to influence without authority
• Superior communication and interpersonal skills
• Strategic critical thinker and problem-solver who demonstrates agility in the face of change
• Ability to work well in a cross-functional business structure where collaboration and coordination between departments is critical to success
• Industry knowledge and/or experience working within the HVAC industry is an asset
• Must have valid driver’s license

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for a new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.