Key Account Manager

AmpiFire; Toronto; On-site; CAD 82,000; Full time

Job summary

A dynamic content marketing firm is looking for a Key Account Manager to manage client relationships and ensure customer satisfaction. Candidates should have at least 2 years in Customer Success and a solid understanding of content marketing. This role allows for remote work and offers a competitive salary of $82,000 CAD annually. The ideal candidate thrives in a fast-paced environment and is customer-obsessed.

Benefits

Remote work flexibility

Performance bonuses

Supportive company culture

Qualifications

• At least 2 years of experience in Customer Success or Account Management, preferably in SaaS.
• Solid understanding of content marketing concepts.
• Proven track record of maintaining high retention rates.

Responsibilities

• Manage valuable client relationships, ensuring customer satisfaction.
• Develop tailored success plans for each key account.
• Identify opportunities for account growth and expansion.

Skills

Customer relationship management

Content marketing knowledge

Data-driven decision making

Problem-solving skills

Tools

CRM tools

Job description

You\'ve already proven yourself in the Customer Success environment with at least 2 years of experience, and a good understanding of content marketing.

You know how to nurture relationships, drive customer satisfaction, and consistently increase retention through effective solution implementation and strategic account management.

You may have been part of good teams in the past,

But you want more than good. You want something exciting.

If you\'ve been looking for an opportunity to:

• Join a company that\'s stable, poised for explosive growth
• Be part of a scrappy, talented team that loves helping clients succeed
• Have location and schedule autonomy

This page could literally change the course of your career. But only if you keep reading.

Who We Are

AmpiFire helps businesses drive highly targeted, organic traffic with our proprietary technology and full-service content approach.

With just a few prompts, we create content tailored for established businesses across social media, blogs, videos, podcasts, and infographics. Then, we automatically publish it to hundreds of platforms, including X/Twitter, YouTube, Google News, and Apple Podcasts.

For many brands, this is the first time they can access affordable, high-impact content marketing without the labor-intensive traditional methods.

We\'ve seen tremendous success and results across our client base (our ideal clients are 7-8+ figureDTC e-commerce brands).

This is a big reason why our managed service line is rapidly growing (our managed service line is basically an agency inside a SaaS company).

And, we need a rockstar Key Account Manager: To help scale client success on that managed service team, deepen relationships, and drive results.

If you thrive at the intersection of content, strategy, and client growth, we want you on our team.

About the Role

As a Key Account Manager, you will be responsible for managing our most valuable client relationships, driving customer satisfaction and retention, and identifying opportunities for account growth and expansion.

Here are a few of your future responsibilities:

• Relationship Management: Proactively nurture and deepen relationships with key clients, becoming their trusted advisor and primary point of contact for all their AmpiFire needs
• Success Planning: Develop and implement tailored success plans for each key account, ensuring clients achieve their goals and maximize their ROI with our platform
• Retention & Expansion: Identify opportunities for account growth, upselling, and cross-selling while maintaining high retention rates among your portfolio of accounts
• Performance Monitoring: Regularly review account health metrics, usage patterns, and satisfaction scores to proactively address potential issues before they impact retention
• Collaboration: Work closely with other departments including sales, product, and marketing to ensure seamless client experiences and advocate for client needs internally
• Assist our small business and agency customers with one time strategy calls to get them set on the right path to success

Your work will have a direct impact on the growth of our business and help more small businesses succeed in their markets.

Why AmpiFire

• 1. Advance Your Customer Success Career – This role provides the perfect next step for an experienced Customer Success professional. You\'ll utilize your existing skills while gaining new expertise in a supportive environment where your continued growth is prioritized, setting you up for long-term success as you advance in your customer success career.
• 2. You Thrive in a Dynamic, Scrappy Environment – We\u2019re building something big... but we\u2019re not 100% polished, and our processes aren\u2019t perfect (YET!). By the time you read this, we\u2019ll have improved several things. What we do have is a product that works, a tight-knit team of all-stars, and leadership that has your back every step of the way. If you thrive in fast-moving, high-impact environments, enjoy solving problems with a thorough, thoughtful approach, and want to see your work create real results, this is the place for you.
• 3. Long-Term Over Short-Term – We\'ve been bootstrapped since day 1, and we\'re not seeking outside funding. For us, smart growth and happy clients will always beat flash-in-the-pan metrics investors often care about. Our company is built on what we truly believe is the right thing to do in the long term. If that\u2019s how you think too, you\u2019ll feel at home here.
• 4. Work Remotely and Set Your Own Schedule – We\'ve been firm believers in remote-first teams since our start. This role allows you to work from anywhere in the world. While our team is distributed globally, our clients are primarily North America-based. This role requires working hours that align with the EST/PST time zones to effectively serve our client base and ensure timely communication.
• 5. We\u2019re Just the Right Size – At just 60 employees, we\u2019re not so big that your contribution gets lost, but we\u2019re not so small that we don\u2019t have momentum. You\u2019ll have ample support and a team with proven success.
• 6. Strong Company Culture – Our culture is built on transparency, collaboration, and continuous growth. We celebrate wins together and support each other through challenges. You\u2019ll be part of a team that values your input and invests in your development.

What We Expect From You

• You have at least 2 years of experience in Customer Success or Account Management, preferably in the SaaS industry or B2B environment
• You have a solid understanding of content marketing concepts and can speak knowledgeably about these topics with clients
• You have a proven track record of maintaining high retention rates and growing existing accounts
• You possess C2 English proficiency (proficient/mastery level) in both written and verbal communication
• You are customer-obsessed with the ability to listen, build strong relationships, and address client concerns proactively
• You have a data-driven approach to account management and can use CRM tools effectively
• You are a self-starter with an entrepreneurial attitude who can work independently while contributing to team goals
• You are available to work core business hours in the EST (US/Canada) timezone
• MAJOR BONUS: You have experience in theDTC e-commerce industry (7-8+ Figure DTC E-Comm brands areour ideal client profiles)

Compensation

The compensation for this role includes a competitive base salary with an On-Target Earnings (OTE) of $60,000 USD ($82,000 CAD) annually, including performance bonuses based on retention and account growth metrics.

This is a fully-remote contract position, you can work from anywhere!

However, we are ideally looking for a candidate whose core work hours are during PST & EST time to match our client base.

Our Hiring Process: What to Expect

We\'ve designed our hiring process to be thorough yet efficient, giving both you and our team the opportunity to determine if we\'re the right fit for each other. Total time commitment is under 5 hours and decisions are typically made within 30 days from the time you submit your application to the point an offer is put forward. In some instances we may revise this process, but only if absolutely necessary to make sure we are a good fit for each other.

1. Application stage: Answer simple questions, including a simple intro video
2. Assessment stage: Complete a simple assignment to help us see how you think!
3. Interview stages:
   1. 1st interview with Billy (Head of Customer Success)
   2. 2nd interview with Chris (CEO)
4. Job offer sent to candidate to join the team

We hope you\'ll join our team!

Due to the high volume of applications we receive, we are only able to provide individual feedback to candidates who progress beyond the initial screening stage.